Security Officer - Concierge - Full Time - $85K Base Pay

Securitas Australia; Sydney; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Uniforms provided

Employee discounts

Job summary

Securitas Australia is seeking a STARS Reception & Security Specialist to join our team in NSW. You will be the first point of contact for visitors, employees and contractors, delivering a welcoming experience while maintaining workplace security and safety.

This role blends front-of-house hospitality with security awareness, supporting day-to-day office operations, managing access, coordinating workplace requests and collaborating with Facilities, IT and Security teams to ensure an exceptional

Qualifications

• Previous experience in reception, front-of-house, hospitality, customer service or security.
• Excellent communication and interpersonal skills, with confidence engaging with employees, senior leaders, visitors and contractors.
• Strong organisational and administrative skills with excellent attention to detail.
• Comfortable using digital platforms, visitor management systems, access control systems, email and workplace ticketing tools.

Responsibilities

• Visitor Management & Front-of-House: Welcome visitors, employees and contractors, manage registrations, verify host approvals, issue access badges and coordinate visitor movements.
• Access Control, Security & Safety: Monitor building access, enforce security procedures including anti-tailgating and visitor escort requirements, maintain badge registers, conduct routine checks and elevate suspicious activity or incidents.
• Workplace Support & Communication: Act as the central contact for employee enquiries and workplace requests, coordinating with Facilities, IT, Workplace Experience, Events and Security teams.
• Administration & Logistics: Manage mail, couriers and deliveries, maintain reception supplies and presentation standards, and keep accurate visitor logs, incident reports and shift handover records.
• Events & Stakeholder Support: Support VIP visits, meetings and corporate events through access coordination, wayfinding and professional customer service.
• Teamwork & Continuous Improvement: Work collaboratively with security and workplace teams, identify service improvements and participate in mandatory security, safety and privacy training.

Skills

Reception experience

Customer service

Security awareness

Office administration

Job description

Salary: $85,000.00 - $85,000.00

Job Type: full-time

Location: NSW

Job Category: Security & Protective Services

Would you like to help us make our world a safer place?

About The Business

Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

Job Description

STARS Reception & Security Specialist

Be the Face of Excellence - Join Our STARS Team!

Are you passionate about delivering exceptional customer experiences while maintaining a safe and secure workplace? We are seeking a professional, service-oriented and highly organised STARS Reception & Security Specialist to join our team in a prestigious corporate office environment.

This is more than a traditional reception role. As the first point of contact for visitors, employees and contractors, you will create a welcoming first impression while playing an important role in maintaining workplace security and safety.

Combining front-of-house hospitality, security awareness and workplace coordination, you will support day-to-day office operations, manage visitor access, coordinate workplace requests and work closely with internal teams to deliver an exceptional workplace experience.

About The STARS Program

Our STARS deliver a high-end, comprehensive and discreet security-focused experience to visitors, guests, contractors and employees. Combining exceptional front-of-house service with a strong security presence, our STARS create a welcoming, professional and secure workplace environment.

Through bespoke client-focused training, our STARS combine best-in-class reception services with security awareness, access control and workplace support, protecting our clients' people, property and information while delivering a seamless visitor and employee experience.

Shift Timings

Monday to Friday, 0900 to 1700

Location

Sydney CBD

Key Responsibilities

• Visitor Management & Front-of-House: Welcome visitors, employees and contractors, manage registrations, verify host approvals, issue access badges and coordinate visitor movements.
• Access Control, Security & Safety: Monitor building access, enforce security procedures including anti-tailgating and visitor escort requirements, maintain badge registers, conduct routine checks and elevate suspicious activity or incidents.
• Workplace Support & Communication: Act as the central contact for employee enquiries and workplace requests, coordinating with Facilities, IT, Workplace Experience, Events and Security teams.
• Administration & Logistics: Manage mail, couriers and deliveries, maintain reception supplies and presentation standards, and keep accurate visitor logs, incident reports and shift handover records.
• Events & Stakeholder Support: Support VIP visits, meetings and corporate events through access coordination, wayfinding and professional customer service.
• Teamwork & Continuous Improvement: Work collaboratively with security and workplace teams, identify service improvements and participate in mandatory security, safety and privacy training.

Desired Skills And Experience

Skills & Experience

• Previous experience in reception, front-of-house, hospitality, customer service or security, preferably in a corporate environment.
• Excellent communication and interpersonal skills, with confidence engaging with employees, senior leaders, visitors and contractors.
• Strong organisational and administrative skills with excellent attention to detail.
• Comfortable using digital platforms, visitor management systems, access control systems, email and workplace ticketing tools.
• Ability to manage competing priorities in a fast-paced environment.
• Understanding of workplace security, access control, confidentiality and safety procedures.
• Sound judgement, discretion and the ability to escape matters appropriately.
• Experience in an integrated reception and security environment, such as a STARS programme or similar.
• Exposure to corporate offices, technology organisations or multi-tenant environments.
• Familiarity with visitor management platforms such as Envoy.
• Experience with access control and security management systems.

Why Join Securitas?

Employee Value Proposition

At Securitas, our people are our greatest strength. We are committed to supporting your growth, recognising your contribution and providing meaningful career opportunities.

Our Employee Experience Is Built Around Three Core Pillars

Purpose

• Protect people, property and sensitive environments.
• Contribute to safe and secure experiences for our clients.
• Be part of an essential industry that makes a real difference.

Opportunity

• Build a career with a global leader in security services.
• Access ongoing training, development and career progression opportunities.
• Receive onboarding support, operational training and provided uniforms.
• Enjoy employee rewards and discounts across 400+ major retailers.

People

• Join a diverse, inclusive and supportive team.
• Work within a global organisation with a strong local team culture.
• Be part of a workplace that values respect, collaboration and belonging.

At Securitas, we're committed to diversity and inclusion, creating a workplace where everyone belongs. We encourage applications from candidates of all backgrounds to join our mission of making the world a safer place.