Security Guarding Supervisor

iDetect Group; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

iDetect Group in Melbourne is seeking an organised Security Guarding Supervisor to oversee daily security operations and lead on-site teams. You’ll manage rosters, coordinate guarding and patrol services, and serve as a primary client liaison to ensure reliable, high-quality service.

Ideal candidates will have supervisory experience in security or operations, strong rostering knowledge and excellent communication.

Qualifications

• Previous supervisory or team leadership experience in security, facilities or operations
• Strong understanding of security operations, rostering and site management
• Excellent communication and interpersonal skills
• Strong organisation and time-management skills
• Proactive, solutions-focused approach
• Ability to manage competing priorities while maintaining attention to detail
• Genuine focus on client service and building relationships
• Confidence leading, supporting and holding team members accountable
• Familiarity with rostering/scheduling systems and office tools (MS Office/GS)
• Current security licence and industry qualifications as required

Responsibilities

• Coordinate the delivery of guarding, patrol and site security services across client sites
• Manage security rosters and shift scheduling to ensure appropriate coverage
• Coordinate the deployment of security officers and operational resources
• Lead, support and coach security officers and team members
• Keep workflows organised and ensure tasks and deadlines are being followed through
• Act as a key contact for clients, providing regular updates and responding to concerns
• Build strong, professional relationships with clients and internal stakeholders
• Monitor service delivery against client expectations and contractual requirements
• Identify process gaps and implement practical improvements
• Contribute to improving systems, procedures and standard operating processes
• Monitor team and operational performance and take action when required

Skills

Leadership

Security operations

Rostering

Communication

Organisation

Problem-solving

Tools

Rostering systems

Microsoft Office

Google Workspace

Job description

Lead the team. Keep operations moving. Make a real impact.

About iDetect Group

iDetect Group is one of Australia's leading providers of temporary and permanent electronic security solutions. We specialise in CCTV surveillance, alarm systems, site monitoring, access control and wireless security technologies across the construction, commercial, government and infrastructure sectors.

About the Role

We're looking for an organised, proactive and people-focused Security Guarding Supervisor to take ownership of day-to-day security operations and help ensure our clients receive reliable, high-quality service.

This is a hands-on leadership role where you'll coordinate security teams, manage scheduling and site coverage, work closely with clients and look for better ways to keep operations running smoothly.

What you'll be doing

Coordinate the delivery of guarding, patrol and site security services across client sites

Manage security rosters and shift scheduling to ensure appropriate coverage

Coordinate the deployment of security officers and operational resources

Lead, support and coach security officers and team members

Keep workflows organised and ensure tasks and deadlines are being followed through

Act as a key contact for clients, providing regular updates and responding to concerns

Build strong, professional relationships with clients and internal stakeholders

Monitor service delivery against client expectations and contractual requirements

Identify process gaps and implement practical improvements

Contribute to improving systems, procedures and standard operating processes

Monitor team and operational performance and take action when required

About you

You're someone who enjoys keeping things organised, solving problems and making sure things get done. You'll be comfortable balancing competing priorities, communicating with a range of people and stepping in to resolve issues when they arise.

You'll ideally bring:

Previous supervisory or team leadership experience in security, facilities or operations

A strong understanding of security operations, rostering and site management

Excellent communication and interpersonal skills

Strong organisation and time-management skills

A proactive, solutions-focused approach

The ability to manage competing priorities while maintaining attention to detail

A genuine focus on client service and building strong relationships

Confidence leading, supporting and holding team members accountable

Proficiency with rostering/scheduling systems and Microsoft Office or Google Workspace

Relevant security industry qualifications and a current security licence, as required

What's in it for you?

Lead & make an impact - Take ownership of security operations and play a key role in the performance of the team.

Variety every day - From rostering and team coordination to client relationships and problem-solving, no two days will be quite the same.

Make things better - Have the opportunity to identify inefficiencies, improve processes and introduce smarter ways of working.

Work with people - Build strong relationships with clients and support a team of security professionals to succeed.

Ready to take the next step?

If you're an experienced security or operations professional who enjoys leading people, solving problems and keeping things moving, we'd love to hear from you.