Security & Customer Care Specialist

Assetlink; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Onboarding training

Upskilling & development

Clear career pathways

Diversity & inclusion

Uniforms provided

Wellbeing support

Modern reporting tools

Job summary

Assetlink is hiring Security Officers in Melbourne to become frontline ambassadors, delivering safety and customer care at centres. This role focuses on proactive security, customer service, and professional conduct across shifts.

The successful candidate will hold a VIC Full Security Licence, First Aid/CPR, and demonstrate strong communication skills. Training and career pathways are a core part of Assetlink's culture, with diverse, inclusive teams and modern digital reporting.

Qualifications

• Valid VIC Security Licence and First Aid/CPR certification.
• Excellent communication and customer service skills.
• Professional presentation and confident with the public.

Responsibilities

• Provide strong security presence with excellent customer service.
• Support tenants, guests and visitors professionally.
• Conduct foot patrols and proactive safety awareness.
• Manage access control and respond to client requests.
• Respond to incidents, alarms and emergencies promptly.
• Maintain incident reports and logs using digital systems.

Skills

Strong communication

Customer service

Professional presentation

Problem solving

Roster flexibility

Education

VIC Full Security Licence

First Aid & CPR

Tools

Digital incident reporting

Job description

Assetlink is hiring Security Officers in Melbourne to become frontline ambassadors, delivering safety and customer care at centres. This role focuses on proactive security, customer service, and professional conduct across shifts.

The successful candidate will hold a VIC Full Security Licence, First Aid/CPR, and demonstrate strong communication skills. Training and career pathways are a core part of Assetlink's culture, with diverse, inclusive teams and modern digital reporting.