Secure ICT Help Desk Engineer

The Essential Healthcare Group; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Essential Healthcare Group is seeking a Help Desk Engineer to support secure ICT environments enabling government and defence missions. You will lead complex incidents, administer Windows systems, and collaborate with cyber, engineering and operations teams to uplift Help Desk capability.

Experience in secure operational settings, Active Directory/IAM, and strong communication skills are required. Australian citizenship and security clearance could be preferred for this role.

Qualifications

• Degree in a relevant ICT discipline or equivalent industry experience, certifications, or demonstrated operational capability.
• Experience in Defence, intelligence, or other secure operational environments highly regarded.
• Strong background in ICT support, system administration, or operational ICT engineering.
• Demonstrated expertise in Windows administration, endpoint and server management, Active Directory/IAM, network fundamentals, and system monitoring.

Responsibilities

• Lead complex incident resolution and deep-dive troubleshooting across hardware, software, network, identity, and secure platforms.
• Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management, and system health monitoring.
• Administer and support secure or classified environments in accordance with security frameworks and operational procedures.
• Conduct root cause analysis and contribute to problem management, long-term remediation, and continuous improvement initiatives.
• Provide hands-on, on-site ICT support including device deployments, workstation builds, secure network patching, cabling, and hardware lifecycle management.
• Liaise directly with users, stakeholders, and VIP/operational staff to resolve in-facility issues where remote support is insufficient.
• Collaborate with engineering, network, cyber, and operations teams to support system upgrades, integrations, escalated incidents, and uplift Help Desk capability.

Skills

Windows administration

Active Directory/IAM

Network fundamentals

System monitoring

Incident management

Technical leadership

Communication & collaboration

Education

Bachelor's degree in ICT or equivalent

Job description

The Essential Healthcare Group is seeking a Help Desk Engineer to support secure ICT environments enabling government and defence missions. You will lead complex incidents, administer Windows systems, and collaborate with cyber, engineering and operations teams to uplift Help Desk capability.

Experience in secure operational settings, Active Directory/IAM, and strong communication skills are required. Australian citizenship and security clearance could be preferred for this role.