Secretary Manager

Hat Head Bowling & Recreation Club Limited; Hat Head; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Hat Head Bowling & Recreation Club Limited is seeking an experienced Secretary Manager to join our team in Hat Head, NSW 2440. This full-time/part-time role involves strategic day-to-day management, administration, and acting as a liaison between the Board, members, and staff to ensure smooth operations.

The role emphasizes governance, records, events, and stakeholder relationships, with a focus on delivering professional service in a welcoming community club environment.

Qualifications

• Proven experience in a secretarial, administrative, or office management role, ideally within hospitality, leisure, or club environments.
• Strong organisational and time management skills with the ability to juggle multiple tasks effectively.
• Excellent written and verbal communication skills.
• Professional demeanour with strong customer service orientation and member-focused approach.

Responsibilities

• Overseeing all relevant functions of the club, including maintaining accurate records, meeting minutes, and documentation.
• Managing member communications, inquiries, and complaints with professionalism and promptness.
• Overseeing and supporting club events, activities, and social functions.
• Assisting with the coordination of committee meetings and ensuring all governance requirements are met.
• Managing/overseeing bookings for club facilities and recreational spaces.
• Supervising/managing staff and ensuring efficient workflow within the club.
• Maintaining compliance with club policies, local regulations, and governing legislation.
• Build and maintain a strong working relationship with staff, members, suppliers, sponsors and the Board of Directors.
• Managing club databases and information systems.
• Handling correspondence, scheduling, and general office management tasks.

Skills

Organisational skills

Time management

Communication skills

IT competency

Customer service

Team collaboration

Discretion & confidentiality

Governance awareness

Education

Secretarial/administrative/office management experience

Tools

MS Office

Database management systems

Job description

Hat Head Bowling & Recreation Club Limited is a vibrant community hub dedicated to providing exceptional recreational experiences and social engagement for our members and guests. We pride ourselves on maintaining a welcoming atmosphere where people of all backgrounds can enjoy quality leisure activities, from bowling and fishing to a range of recreational pursuits. Our club is built on values of community, inclusivity, and excellence in service delivery. Hat Head is a small beachside community with a permanent population of around 300 which swells to over 3000 in the busier holiday periods.

About the role

We are seeking an experienced Secretary Manager to join our team at Hat Head Bowling & Recreation Club Limited on a full-time/part time basis. This is a strategic position based in Hat Head, NSW 2440, where you will play a pivotal role in the day-to-day management and administration of our club operations. You will serve as a key liaison between the management, Board, members, and staff, ensuring the club operates smoothly, efficiently, and in accordance with all relevant regulations and policies. This role is central to maintaining the professional standards and member satisfaction that define our club.

Key responsibilities

• Overseeing all relevant functions of the club, including maintaining accurate records, meeting minutes, and documentation
• Managing member communications, inquiries, and complaints with professionalism and promptness
• Overseeing and supporting club events, activities, and social functions
• Assisting with the coordination of committee meetings and ensuring all governance requirements are met
• Managing/overseeing bookings for club facilities and recreational spaces
• Supervising/managing staff and ensuring efficient workflow within the club
• Maintaining compliance with club policies, local regulations, and governing legislation
• Build and maintain a strong working relationship with staff, members, suppliers, sponsors and the Board of Directors
• Managing club databases and information systems
• Handling correspondence, scheduling, and general office management tasks

What we’re looking for

• Proven experience in a secretarial, administrative, or office management role, ideally within hospitality, leisure, or club environments
• Strong organisational and time management skills with the ability to juggle multiple tasks effectively
• Excellent written and verbal communication skills
• Proficiency in office software, database management systems, and general IT competency
• Professional demeanour with strong customer service orientation and member-focused approach
• Ability to work independently and as part of a collaborative team
• Knowledge of club operations, club financials, governance, and hospitality management is highly desirable
• Discretion and confidentiality in handling sensitive member and club information
• Attention to detail and accuracy in record-keeping and documentation
• Problem-solving abilities and a proactive approach to identifying operational improvements

What we offer

Hat Head Bowling & Recreation Club Limited is committed to supporting the wellbeing and development of our staff. We offer a competitive salary package commensurate with experience and qualifications. You will have the opportunity to work in a vibrant community environment where your contributions directly enhance member satisfaction and club success. We value professional development and provide opportunities for staff to expand their skills and knowledge within the hospitality and leisure sector. As a full-time/part time employee, you will enjoy the benefits of stable, consistent employment with a respected community organisation. We foster a supportive workplace culture where team members are valued and recognised for their contributions.