Sea Logistics Ops Lead: Export & Customer Excellence

Kuehne Nagel; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development opportunities

Novated leasing and EV options

Employee discounts and recognition

Volunteer and community programs

Job summary

Kuehne+Nagel is a global leader in logistics, and in Melbourne, the Sea Logistics Operational Care Supervisor role focuses on leading teams to ensure reliable export service delivery. You will drive operational excellence, handle carrier relationships, and continuously improve processes to balance efficiency with service quality.

You will collaborate with Customer Care, Systems & Processes, and other stakeholders to monitor KPIs, support cost control, and deliver high-quality outcomes for

Qualifications

• Strong experience in freight forwarding and Sea Logistics.
• Knowledge of freight forwarding operations, regulations, and industry best practices.
• Good organisational and planning skills with the ability to manage multiple priorities.
• Familiarity with logistics systems, processes, products, and operational workflows.
• Knowledge of market conditions and carrier relationship management.
• Commercial awareness with an understanding of financial performance and decision-making.
• Clear and effective communication skills with the ability to engage diverse stakeholders.
• Strong problem-solving capabilities and adaptability in a fast-paced environment.

Responsibilities

• Drive operational excellence: Ensure high-quality shipment management and export service delivery through strong operational control and consistent performance standards.
• Strengthen partnerships: Collaborate closely with Customer Care teams, providing proactive information, solutions, and support that enhance customer satisfaction and service outcomes.
• Deliver solutions: Maintain and strengthen operational carrier relationships while supporting effective shipment execution and operational performance.
• Collaborate internally: Work closely with Customer Care, Systems & Processes, and operational stakeholders to improve productivity and service delivery across the business.
• Achieve business objectives: Monitor operational KPIs, support profitability targets, and ensure timely and accurate cost and revenue management.
• Drive continuous improvement: Identify opportunities to improve processes, controls, and workflows to create leaner, more efficient operations.
• Customer excellence: Support the resolution of claims and disputes while ensuring customers receive reliable and professional service throughout their experience.

Skills

Freight forwarding

Sea Logistics

Supply chain management

Communication

Problem solving

Organisational skills

Tools

Logistics software

Job description

Kuehne+Nagel is a global leader in logistics, and in Melbourne, the Sea Logistics Operational Care Supervisor role focuses on leading teams to ensure reliable export service delivery. You will drive operational excellence, handle carrier relationships, and continuously improve processes to balance efficiency with service quality.

You will collaborate with Customer Care, Systems & Processes, and other stakeholders to monitor KPIs, support cost control, and deliver high-quality outcomes for