Scrum Master

Redwolf + Rosch; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Redwolf + Rosch is seeking an experienced Scrum Master to join its Digital & eCommerce team within a large Pharmaceutical/Healthcare organisation in Melbourne. The role focuses on leading a backend squad delivering B2B eCommerce capabilities on a headless stack.

You will manage delivery flow, remove impediments, coordinate dependencies across internal microservices and an external frontend partner, and coach for sustainable velocity.

Qualifications

• Agile experience in complex tech environments.
• Experience delivering digital headless eCommerce platforms or multi-system integrations.
• Ability to manage cross-team dependencies and external vendor delivery.

Responsibilities

• Lead core Scrum/Kanban ceremonies with clear outcomes.
• Identify and manage cross-functional dependencies between internal squads and external frontend agency.
• Support backlog prioritization, capacity planning, sizing, and release tracking.
• Unblock team, resolve conflicts, elevate risks for on-time deployments.
• Maintain delivery tracking in Jira/Azure DevOps and report velocity, throughput, and release readiness.
• Promote continuous improvement and a safe, collaborative team culture.

Skills

Agile experience

E-commerce / digital

Dependency orchestration

Soft skills

Communication

Stakeholder management

Tools

Jira

Azure DevOps

Confluence

Job description

• Preston, Melbourne (4 days Onsite / 1 day WFH)
• 176 Working Days (~6 Months)
• Pharmaceutical / Retail / eCommerce / Healthcare experience

About the Opportunity

We are seeking an experienced, pragmatic, and outcomes-driven Scrum Master to join a high-performing Digital & eCommerce team within an enterprise Pharmaceutical / Healthcare company. In this role, you will lead an internal backend development squad delivering crucial new B2B eCommerce capabilities within a modern, headless technology stack.

You will play a pivotal role in managing delivery flow, removing impediments, and coordinating critical dependencies across internal microservice teams and an external frontend agency partner.

Key Responsibilities

• Agile Facilitation: Lead all core Scrum/Kanban ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Refinement, and Retrospectives) ensuring clear focus, actionable outcomes, and shared accountability.
• Dependency & Delivery Management: Actively identify and manage cross-functional dependencies between internal backend squads and the external agency building the frontend portal.
• Backlog & Flow Optimization: Partner closely with Senior Product Owners and Project Managers to support backlog prioritization, capacity planning, sizing, and release tracking.
• Impediment Removal & Risk Management: Proactively unblock the team, resolve conflicts, and elevate risks early to maintain high delivery confidence against strict target deployment dates.
• Delivery Transparency: Maintain pristine delivery tracking in Jira/Azure DevOps and provide decision-ready reporting on team velocity, throughput, and release readiness.
• Team Coaching: Promote continuous improvement, foster a psychologically safe culture, and use metrics to build sustainable team velocity and predictability.

Key Requirements & Selection Criteria

• Agile Experience: Proven senior level experience as a Scrum Master within complex, cross-functional tech environments.
• E-Commerce / Digital Expertise: Prior experience delivering digital, headless eCommerce platforms, microservice architecture updates, or complex multi-system integrations.
• Dependency Orchestration: Demonstrated ability managing complex cross-team dependencies and third-party vendor/agency delivery schedules.
• Tooling: Proficiency in Jira, Azure DevOps, Confluence, or equivalent Agile management suites.
• Domain Knowledge (Highly Advantageous): Background in Pharmaceutical, Retail, Healthcare, or eCommerce sectors is strongly preferred.
• Certifications (Desirable): PSM I/II, CSM, or equivalent formal Agile certifications.
• Soft Skills: A calm, proactive, and resilient communicator who builds trust easily and brings clarity to ambiguous or fast-moving environments.

Please note: A standard National Police Check will be required for the successful candidate.