Scrum Master

CareSuper; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

3% Super above SG minimum

Salary sacrifice matching 3%

5 weeks annual leave

18 weeks parental leave

Wellbeing support

Professional development

Rewards and discounts

Job summary

CareSuper in Melbourne is seeking a collaborative Scrum Master to support agile delivery within the Experience team. You will enable sprint planning, daily standups, reviews and retrospectives, and help squads focus on member outcomes and journey improvements.

Reporting to the Senior Product Owner, you will remove impediments, coach teams in agile practices, and ensure delivery visibility with stakeholders while partnering on backlog and prioritisation.

Qualifications

• Experience as a Scrum Master or similar agile delivery role.
• Strong understanding of Scrum and Kanban and facilitation of ceremonies.
• Confidence partnering with Product Owners and stakeholders on backlog management.

Responsibilities

• Facilitate agile delivery practices across the Experience team, including sprint planning, stand-ups, reviews, refinement and retrospectives.
• Partner with the Senior Product Owner to support backlog management, prioritisation and sequencing aligned to member journey and experience priorities.
• Support the squad to plan, commit to and deliver work aligned to agreed business and member outcomes.
• Identify and remove delivery impediments, escalating where needed to keep work flowing and maintain momentum.
• Provide clear visibility of delivery progress, risks, dependencies and team health to the Senior Product Owner and broader stakeholders.
• Coach teams and stakeholders in agile principles, scrum practices and continuous improvement, embedding consistent delivery across Member Experience.

Skills

Facilitation

Coaching

Stakeholder management

Communication

Agile mindset

Education

Certified Scrum Master

PSM

Job description

About us

At CareSuper, we believe we’re Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we’re passionate about helping our members retire with confidence. We’re growing fast and looking for our next superhero to join us on this exciting journey.

About the role

As our new Scrum Master, you’ll support the effective delivery of member experience initiatives within the Experience team. Reporting to the Senior Product Owner, you’ll facilitate agile ways of working, help cross-functional squads deliver value consistently, and remove delivery impediments so the team can stay focused on member outcomes, journey improvement and business priorities.

You will:

• Facilitate agile delivery practices across the Experience team, including sprint planning, stand-ups, reviews, refinement and retrospectives.
• Partner with the Senior Product Owner to support backlog management, prioritisation and sequencing aligned to member journey and experience priorities.
• Support the squad to plan, commit to and deliver work aligned to agreed business and member outcomes.
• Identify and remove delivery impediments, escalating where needed to keep work flowing and maintain momentum.
• Provide clear visibility of delivery progress, risks, dependencies and team health to the Senior Product Owner and broader stakeholders.
• Coach teams and stakeholders in agile principles, scrum practices and continuous improvement, while embedding consistent delivery practices across Member Experience.

What we’re looking for

We’re looking for a collaborative and delivery-focused Scrum Master who can bring structure, momentum and clarity to cross-functional teams. You’ll thrive in this role if you enjoy coaching others, improving ways of working and keeping teams focused on practical outcomes that make a difference for members.

• Experience as a Scrum Master or in a similar agile delivery role, ideally supporting cross-functional product, experience or technology teams.
• A strong understanding of agile delivery practices, including Scrum and Kanban, with the ability to facilitate effective ceremonies and support team performance.
• Confidence partnering with Product Owners and stakeholders to support backlog management, prioritisation, planning and delivery visibility.
• Strong facilitation, coaching, communication and stakeholder management skills, with the ability to build trust and bring people on the journey.
• A continuous improvement mindset, with the ability to identify delivery risks, dependencies and impediments, then support practical and sustained ways of improving team delivery.
• Relevant agile certification such as Certified Scrum Master, PSM or equivalent is desirable, as is experience in digital, experience design, transformation, financial services or another regulated environment.

Why CareSuper?

We’re not just another super fund. We’re a values-driven organisation that puts people first—our members and our team.

Here’s what you can look forward to:

• Hybrid and flexible work environment
• 3% Superannuation Guarantee (SG) above SG minimum
• Additional matching of your salary sacrifice to Superannuation of up to 3% depending on your role
• 5 weeks of annual leave
• 18 weeks of parental leave for all eligible employees
• Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
• Professional Development
• Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

We’re committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy.

At CareSuper, we know that diverse perspectives make us stronger. We’re proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.