Scheduling Manager

The Salvation Army USA Eastern Territory; Ipswich City; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Meal and entertainment benefits up to$

Parental leave up to 12 weeks

Novated vehicle leasing

Job summary

The Salvation Army Aged Care is seeking an experienced Scheduling Manager to lead a seven-person team and oversee workforce rostering across residential aged care services. You will ensure rosters meet care-minute requirements, monitor KPIs, and provide actionable insights to centre leadership.

You will use UKG, Emprevo and Workday to support efficient scheduling and reporting, collaborate with Centre Managers, and drive improvements in rostering practices.

Qualifications

• Extensive experience in workforce scheduling within a large, complex organisation.
• Experience leading and developing a scheduling or workforce team.
• Advanced Excel and workforce-data analysis capability.
• Experience using UKG, Emprevo, Workday or comparable workforce-management technology.
• Ability to build trusted relationships and influence operational leaders.

Responsibilities

• Lead, coach and support a seven-person Scheduling Team across residential aged care services.
• Ensure shifts are scheduled and covered in accordance with approved rosters.
• Provide workforce KPI and care-minute performance reports and insights to operational leaders.
• Monitor agency usage, overtime, vacancies, and other key indicators.
• Partner with Centre Managers to identify risks and improve roster performance.
• Maintain master roster templates across services and ensure compliant rostering.
• Leverage UKG, Emprevo and Workday to support scheduling, reporting and information flow.
• Drive continuous improvement of workforce processes and systems.

Skills

Workforce scheduling

Roster management

Team leadership

Excel

Data analysis

Reporting

Stakeholder management

Continuous improvement

Change management

HR systems

Education

HR or related degree

Tools

UKG

Emprevo

Workday

Job description

Number of Positions Available:1ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.Permanent full-time | Brisbane or Sydney | Hybrid workingAre you an experienced scheduling or workforce-planning leader who understands that an effective roster is about much more than filling shifts?The Salvation Army Aged Care is seeking a commercially aware and highly collaborative Scheduling Manager to lead workforce scheduling across our residential aged care services.Supporting a workforce of approximately 2,600 employees, you will lead an experienced team of seven and help our services maintain approved rosters, meet care-minute requirements and improve critical workforce outcomes.This is an opportunity to influence operational performance across a complex, multi-site environment while contributing directly to quality care and the long-term sustainability of our services.About the roleReporting to the Clinical Operations Manager, you will lead a well-established and experienced Scheduling Team, and work closely with Centre Managers, operational leaders, People and Culture, Talent Acquisition, payroll and workforce-systems teams.You will provide the systems, reporting, advice and leadership needed to support effective workforce planning across our residential aged care services.Your key responsibilities will include:Leading, coaching and supporting a team of sevenEnsuring shifts are scheduled and covered in accordance with approved rostersMonitoring performance against workforce KPIs and care-minute targetsProviding clear workforce-planning reports, insights and advice to operational leadersMonitoring agency usage, overtime, vacant shifts and other key workforce indicatorsPartnering with Centre Managers to identify risks and improve roster performanceMaintaining accurate master roster templates across residential aged care servicesSupporting compliant rostering practices across relevant awards and enterprise agreementsUsing UKG, Emprevo and Workday to support efficient scheduling, workforce reporting and information flowIdentifying and implementing improvements to workforce processes, reporting and systemsWorking with internal stakeholders to strengthen workforce capability and operational sustainabilityAbout youYou are an experienced workforce scheduling leader who can balance operational detail with broader organisational outcomes.You understand how roster design, workforce data and scheduling decisions affect service delivery, compliance, employee costs and financial performance. Just as importantly, you know that sustainable improvement depends on strong relationships and the ability to influence operational leaders.You will bring:Significant experience in workforce scheduling, rostering or workforce planning within a large and complex organisationPrevious experience leading and developing a scheduling or workforce teamStrong knowledge of workforce KPIs, roster performance and payroll-related processesExperience working within award or enterprise agreement environmentsAdvanced Excel and workforce-data analysis capabilityExperience using UKG, Emprevo, Workday or comparable workforce-management technologyStrong reporting, analytical and problem-solving skillsDemonstrated ability to build trusted relationships and influence stakeholdersA practical approach to continuous improvement and changeA tertiary qualification in human resources, business, workforce management or a related discipline is desirable but not essential.Experience within residential aged care, healthcare or another complex 24-hour service environment is preferred.Why this role mattersEffective scheduling helps ensure our aged care residents receive the right care, from the right people, at the right time.In this role, you will translate workforce requirements into sustainable schedules, support services to achieve their care-minute obligations and provide leaders with the insights they need to make sound operational decisions.You will inherit a knowledgeable and experienced team and have the opportunity to build on well-established foundations while strengthening workforce reporting, systems and performance.What we offerAttractive remunerationA senior workforce role with organisation-wide operational influenceThe opportunity to lead an experienced and committed teamHybrid working arrangements, with a minimum of two days per week in the officeSalary packaging of up to $15,900 in tax-free benefitsMeal and entertainment benefits of up to $2,650 through salary packagingUp to 12 weeks of paid parental leaveNovated vehicle leasingAccess to a comprehensive Employee Assistance ProgramProfessional development and transfer opportunities across AustraliaMeaningful work with one of Australia’s most recognised and trusted charitiesIf you are an experienced scheduling leader who can turn workforce information into practical operational outcomes, we would welcome your application.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.We value Integrity, Compassion, Respect, Diversity, and Collaboration