Senior Scheduling & Workforce Leader — Hybrid (Aged Care)

The Salvation Army Australia; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Meal & entertainment benefits

Hybrid working

Parental leave

Novated vehicle leasing

Employee assistance program

Professional development

Job summary

The Salvation Army Australia is seeking a commercially aware Scheduling Manager to lead rostering across residential aged care services in Brisbane or Sydney. You will oversee a seven-person team, drive rosters, KPIs and care-minute targets, and influence operations with robust workforce reporting and system usage.

You will partner with centre managers and HR, payroll and IT teams to optimise scheduling, ensure compliance and sustainable workforce performance across multiple sites.

Qualifications

• Significant experience in workforce scheduling, rostering or workforce planning within a large and complex organisation.
• Previous experience leading and developing a scheduling or workforce team.
• Strong knowledge of workforce KPIs, roster performance and payroll-related processes.
• Experience working within award or enterprise agreement environments.
• Advanced Excel and workforce-data analysis capability.
• Experience using UKG, Emprevo, Workday or comparable workforce-management technology.

Responsibilities

• Leading, coaching and supporting a team of seven
• Ensuring shifts are scheduled and covered in accordance with approved rosters
• Monitoring performance against workforce KPIs and care-minute targets
• Providing clear workforce-planning reports, insights and advice to operational leaders
• Monitoring agency usage, overtime, vacant shifts and other key workforce indicators
• Partnering with Centre Managers to identify risks and improve roster performance
• Maintaining accurate master roster templates across residential aged care services
• Supporting compliant rostering practices across relevant awards and enterprise agreements
• Using UKG, Emprevo and Workday to support efficient scheduling, workforce reporting and information flow
• Identifying and implementing improvements to workforce processes, reporting and systems
• Working with internal stakeholders to strengthen workforce capability and operational sustainability

Skills

Staff leadership

Workforce scheduling

Advanced Excel

Reporting & analytics

Stakeholder influence

Change management

Education

HR / Business / Workforce mgmt qualification

Tools

UKG

Emprevo

Workday

Job description

The Salvation Army Australia is seeking a commercially aware Scheduling Manager to lead rostering across residential aged care services in Brisbane or Sydney. You will oversee a seven-person team, drive rosters, KPIs and care-minute targets, and influence operations with robust workforce reporting and system usage.

You will partner with centre managers and HR, payroll and IT teams to optimise scheduling, ensure compliance and sustainable workforce performance across multiple sites.