Scheduling Manager

The Salvation Army USA Eastern Territory; City of Brisbane, Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging up to AUD 15,900

Meal and entertainment benefits up to

Up to 12 weeks paid parental leave

Novated vehicle leasing

Employee assistance program

Professional development opportunities

Flexible hybrid working

Job summary

The Salvation Army Australia is seeking a Scheduling Manager to lead workforce planning across residential aged care. You will oversee a seven-person team, ensure rosters meet care-minute targets, and provide insights to operational leaders while using UKG, Emprevo and Workday for scheduling and reporting.

Join a large, mission-driven organisation that values continuous improvement, strong stakeholder relationships, and compliant rostering across awards and enterprise agreements.

Qualifications

• Significant experience in workforce scheduling within a large organisation.
• Experience leading and developing a scheduling workforce team.
• Strong knowledge of KPIs, roster performance and payroll processes.
• Experience in award/ enterprise agreement environments.
• Advanced Excel and workforce-data analysis capability.
• Experience using UKG, Emprevo, Workday or comparable systems.
• Strong reporting, analytical and stakeholder-influence skills.
• Desirable tertiary qualification in HR/business.

Responsibilities

• Lead, coach and support a seven-person scheduling team.
• Ensure shifts are scheduled and covered per rosters.
• Monitor KPIs and care-minute targets and provide insights.
• Deliver workforce planning reports to operational leaders.
• Monitor agency use, overtime and vacancies; mitigate risks.
• Partner with Centre Managers to improve roster performance.
• Maintain master roster templates across services.
• Ensure rostering compliance with awards and agreements.
• Utilise UKG, Emprevo and Workday for scheduling and reporting.
• Drive improvements to processes, reporting and systems.

Skills

Workforce scheduling

Team leadership

Advanced Excel

Workforce analytics

UKG/Emprevo/Workday experience

Education

Tertiary qualification in HR/Business

Tools

UKG

Emprevo

Workday

Job description

Number of Positions Available: 1

ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Permanent full-time | Brisbane or Sydney | Hybrid working

Are you an experienced scheduling or workforce-planning leader who understands that an effective roster is about much more than filling shifts? The Salvation Army Aged Care is seeking a commercially aware and highly collaborative Scheduling Manager to lead workforce scheduling across our residential aged care services.

Supporting a workforce of approximately 2,600 employees, you will lead an experienced team of seven and help our services maintain approved rosters, meet care-minute requirements and improve critical workforce outcomes.

This is an opportunity to influence operational performance across a complex, multi-site environment while contributing directly to quality care and the long-term sustainability of our services.

About the role

Reporting to the Clinical Operations Manager, you will lead a well-established and experienced Scheduling Team, and work closely with Centre Managers, operational leaders, People and Culture, Talent Acquisition, payroll and workforce-systems teams. You will provide the systems, reporting, advice and leadership needed to support effective workforce planning across our residential aged care services.

• Leading, coaching and supporting a team of seven
• Ensuring shifts are scheduled and covered in accordance with approved rosters
• Monitoring performance against workforce KPIs and care-minute targets
• Providing clear workforce-planning reports, insights and advice to operational leaders
• Monitoring agency usage, overtime, vacant shifts and other key workforce indicators
• Partnering with Centre Managers to identify risks and improve roster performance
• Maintaining accurate master roster templates across residential aged care services
• Supporting compliant rostering practices across relevant awards and enterprise agreements
• Using UKG, Emprevo and Workday to support efficient scheduling, workforce reporting and information flow
• Identifying and implementing improvements to workforce processes, reporting and systems
• Working with internal stakeholders to strengthen workforce capability and operational sustainability

About you

You are an experienced workforce scheduling leader who can balance operational detail with broader organisational outcomes. You understand how roster design, workforce data and scheduling decisions affect service delivery, compliance, employee costs and financial performance. Just as importantly, you know that sustainable improvement depends on strong relationships and the ability to influence operational leaders.

• Significant experience in workforce scheduling, rostering or workforce planning within a large and complex organisation
• Previous experience leading and developing a scheduling or workforce team
• Strong knowledge of workforce KPIs, roster performance and payroll-related processes
• Experience working within award or enterprise agreement environments
• Advanced Excel and workforce-data analysis capability
• Experience using UKG, Emprevo, Workday or comparable workforce-management technology
• Strong reporting, analytical and problem-solving skills
• Demonstrated ability to build trusted relationships and influence stakeholders
• A practical approach to continuous improvement and change
• A tertiary qualification in human resources, business, workforce management or a related discipline is desirable but not essential
• Experience within residential aged care, healthcare or another complex 24-hour service environment is preferred

Why this role matters

Effective scheduling helps ensure our aged care residents receive the right care, from the right people, at the right time. In this role, you will translate workforce requirements into sustainable schedules, support services to achieve their care-minute obligations and provide leaders with the insights they need to make sound operational decisions. You will inherit a knowledgeable and experienced team and have the opportunity to build on well-established foundations while strengthening workforce reporting, systems and performance.

What we offer

• Attractive remuneration
• A senior workforce role with organisation-wide operational influence
• The opportunity to lead an experienced and committed team
• Hybrid working arrangements, with a minimum of two days per week in the office
• Salary packaging of up to $15,900 in tax-free benefits
• Meal and entertainment benefits of up to $2,650 through salary packaging
• Up to 12 weeks of paid parental leave
• Novated vehicle leasing
• Access to a comprehensive Employee Assistance Program
• Professional development and transfer opportunities across Australia
• Meaningful work with one of Australia’s most recognised and trusted charities

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.

When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.

Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.

Check out our volunteer opportunities here.