Scheduling Coordinator

Medibank; City of Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Access to Amplar Health Online Doctor

24/7 Employee Health Support Line

Career development opportunities

Job summary

Amplar Health, part of the Medibank Group, is seeking a Scheduling Coordinator to support Home and Allied Health services. The role covers referral intake, scheduling, rostering and service allocation, working with clinicians and customers to ensure resources are available where needed.

The position is full-time, 12-month fixed term, with a Hybrid or WFH setup. Based in Victoria or Western Australia, the role operates on a Monday–Friday roster from 7:00am to 8:00pm.

Qualifications

• Two years' experience in a large-scale scheduling or rostering environment.
• Experience in hospital, healthcare or community services is highly regarded.
• Proactive and organised with ability to adapt to a fast-paced setting.

Responsibilities

• Coordinate scheduling and rostering to deliver care at the right time and location.
• Receive, review and administer Allied Health referrals.
• Respond to changes in staff availability and adjust schedules accordingly.
• Liaise with clinicians, customers and referrers to support service delivery.
• Identify opportunities to improve scheduling practices and capacity.

Skills

Scheduling & rostering experience

Communication skills

Customer service

Excel

SQL basics

Attention to detail

Time management

Teamwork

Availability 7:00-20:00

Tools

Microsoft Excel

Access

SQL

Job description

At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.

As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.

This isn't just a job. This is your career in health, amplified

At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.

As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.

This isn't just a job. This is your career in health, amplified

The Opportunity

Join Amplar Home and Allied Health as a Scheduling Coordinator (also known as a Practice Support Officer) withinour dedicated Practice Support Team. In this varied role, you'll help coordinate the delivery of care across our Home and Allied Health services, supporting everything from referral intake and administration through to scheduling, rostering and service allocation.

You'll work closely with clinicians, care teams, customers and referrers to make sure the right resources are available in the right place at the right time, while responding to changing operational needs and helping us deliver a seamless experience for our clients.

We offer a Full Time, Fixed Term opportunity for 12 months, with either a WFH or Hybrid set up. We work across a 5 day roster, Monday to Friday, between 7:00am – 8:00pm.

We are ideally looking for a candidate who is based in Victoria or Western Australia.

What You'll Be Doing

• Scheduling & Rostering: Coordinate appropriately skilled team members to deliver care at the right time and location, considering geography, qualifications and service requirements.
• Referral Coordination: Receive, review and administer Allied Health referrals, considering coverage areas, capacity and program requirements.
• Real-Time Management: Respond to changes in staff availability and operational demand, adjusting schedules to maintain continuity of care.
• Stakeholder Support: Liaise with clinicians, customers, referrers and internal teams to support timely and appropriate service delivery.
• Continuous Improvement: Identify opportunities to improve scheduling practices, processes and workforce capacity
  .

About You

You'll bring at least 2 years' experience in a large-scale scheduling or rostering environment. Experience within hospital, healthcare or community services would be highly regarded.

You're proactive, organised and comfortable working in a fast-paced environment where priorities can change quickly. You're confident balancing multiple competing demands while maintaining accuracy, providing great customer service and building effective relationships with stakeholders.

You'll Bring

• Strong attention to detail and accuracy when managing schedules, systems and data
• Excellent written and verbal communication skills, with confidence engaging stakeholders at all levels
• Strong customer service skills and the ability to navigate challenging conversations
• High proficiency in Microsoft Excel, with Access and SQL experience advantageous
• A proactive approach and ability to manage competing priorities across phone, email and scheduling systems
• Resilience and adaptability when working to tight and competing deadlines
• The ability to work effectively both independently and as part of a team
• Availability to work between 7:00am and 8:00pm, Monday to Friday

Why work for us?

As a long-term deliverer of homecare, we have a passion for providing quality, patient-centred healthcare with employee wellbeing at the centre of our work. Within this you will receive:

• Access to Amplar Health Online Doctor - virtual GP consults for free
• 24/7 Employee Health Support Line - extended to families
• Career development opportunities across Amplar Health and Medibank

Learn more about Amplar Health athttps://amplarhealth.com.au

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us or (03) 8622 5***. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work