Scheduler

Sowena; City of Melbourne; Remote; AUD 54,000 - 72,000; Part time

Benefits offered by this job

Above award pay

Flexible start times

Work from home

Job summary

Sowena is seeking a part-time Scheduler to coordinate and schedule services for NDIS clients across Victoria from a remote setup. You will guide new clients through intake and match them with suitable support workers, ensuring every detail is accurate.

In this role you will be the first friendly voice for inquiries, respond warmly and professionally, and support a high-volume scheduling environment while maintaining a calm and detail-oriented approach.

Qualifications

• Warm and friendly with professional customer service.
• Ability to adapt communication to individual needs.
• Enjoys a high-volume scheduling role with accuracy.

Responsibilities

• Coordinate and schedule services for NDIS clients to ensure reliability.
• Guide new clients through intake and match with suitable support workers.
• Respond to scheduling inquiries in a warm, sensitive, and prompt manner.

Skills

Customer service

Communication

Attention to detail

Calm under pressure

Tools

Gmail

Excel

Google Calendar

Google Maps

Google Workspace

Job description

For more than 8 years, Sowena has been proudly supporting over 800 NDIS clients right across Victoria. We support people with a disability to access and participate in their community. Everything we do is centered around the people we serve. Our promise is simple: a reliable, friendly and personalised service every single time. Our Schedulers are a big part of that commitment, and we take great care in who joins our team.

The Role

The role is part time, 4 days a week (0.8 FTE) Tuesday – Friday. Choose your start and finish time, starting anytime between 7am and 11am.

You will be the person who makes sure every service has been organised reliably. Your focus is coordinating and scheduling services for our NDIS clients, getting every detail right so they can count on us, every time.

You will be the first friendly voice for people enquiring about our services. Guiding new clients through intake and matching them with support workers who suit their needs, personality and preferences.

Every day you will help clients and support workers with their scheduling questions. They will rely on you to respond in a way that's warm, sensitive, professional and prompt.

This is a busy role with a high volume of bookings and enquiries.

• Are warm and friendly and can provide professional customer service
• Have the ability to adapt your communication to suit each person's understanding and needs
• Enjoy and get satisfaction from a high volume role
• Stay calm and professional when things are busy
• Have a sharp eye for detail and can maintain accuracy throughout the day
• Care about people and want to help
• Are confident using Gmail, Excel, Google Calendar, Google Maps and Google Workspace
• Evidence of right to work in Australia
• NDIS 'Quality Safety and You' module completion (short, free online course)

What You Can Expect From Us

• A supportive, caring team behind you every step of the way
• Above award pay (role is classified at SCHADS level 3)
• Flexibility, work 100% from home with the ability to choose your start time between 7am to 11am
• Rewarding, people-focused work that creates real and meaningful impact

We welcome applications from people of all backgrounds, especially those with lived experience of disability.