Satellite Medical Care Coordinator & Scheduling

Pinehurst Surgical Clinic; City Of Rockingham; Presencial; AUD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Pinehurst Surgical Clinic is seeking a Medical Coordinator to support clinical operations and patient care coordination. The role focuses on scheduling, patient education, provider communication, and accurate clinical documentation to optimize outcomes and physician productivity.

Responsibilities include handling calls, coordinating referrals, verifying demographics and insurance, and ensuring HIPAA‑compliant processes while maintaining a patient‑centered service mindset.

Formación

• High school diploma or equivalent; associate degree or higher preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail‑oriented with strong organizational and multi‑tasking abilities.

Responsabilidades

• Promptly answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or clinical staff; communicate urgent requests immediately using messaging tools.
• Return all phone calls within one business day; ensure urgent calls are addressed immediately.
• Provide accurate messages to staff and task physicians with referring provider requests.
• Register new patients using iHealth task list, verify demographics and insurance, and process referrals according to clinic policy.
• Assess insurance requirements, including primary referrals and contracted carriers, prior to scheduling.
• Schedule appointments and provide patients with directions and pre‑appointment instructions.

Conocimientos

Communication skills

Multi-tasking

Attention to detail

Customer service

Educación

High school diploma

Associate degree preferred

Herramientas

EMR systems

Patient portals

Office communication tools

Descripción del empleo

Pinehurst Surgical Clinic is seeking a Medical Coordinator to support clinical operations and patient care coordination. The role focuses on scheduling, patient education, provider communication, and accurate clinical documentation to optimize outcomes and physician productivity.

Responsibilities include handling calls, coordinating referrals, verifying demographics and insurance, and ensuring HIPAA‑compliant processes while maintaining a patient‑centered service mindset.