SAP Customer Data Cloud (CDC) Lead (Melbourne, Australia)

UST USource; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible/hybrid work arrangements

Health insurance

Novated Car Lease

UST Perks

Job summary

UST USource in Melbourne is seeking an experienced SAP CDC Lead to drive identity, profile, consent and authentication strategies. You will lead workshops, own architecture, and ensure secure, scalable design patterns across integration, migration and development streams.

The role requires 8–10 years in SAP CDC or related identity solutions, plus hands-on expertise in registration flows, profiles, consent management and API integration.

Qualifications

• 8-10 years of overall experience in SAP Customer Data Cloud or closely related customer identity solutions.
• Strong hands-on experience in registration and login flows, customer profiles, identity lifecycle, consent and preference management.
• Strong understanding of CIAM security, authentication, APIs, customer identity integration and data migration.
• Experience leading solution design workshops, estimates, delivery governance, defect resolution and cutover.

Responsibilities

• Lead discovery, fit-to-standard and detailed-design workshops for identity, profile, consent, preference and authentication requirements.
• Own CDC solution architecture, configuration standards, security principles and reusable design patterns.
• Translate requirements into configuration, integration, migration and development specifications.
• Coordinate cross-workstream dependencies and provide design decisions to functional, development, integration, migration and testing teams.
• Review solution configuration and developments; manage workstream plans, risks, issues, estimates, quality, defects, cutover and hypercare.
• CDC solution architecture and design baseline.
• Identity, profile, consent and preference design specifications.
• Configuration, integration and migration specifications.
• Workstream plan, estimates, RAID inputs and design decisions.
• Test-readiness, cutover and handover artefacts.

Skills

Solution architecture

CDC / CIAM security

Workshop facilitation

API integration

Migration & data integration

Leadership

Tools

SAP CDC

SAP Service Cloud

API platforms

Job description

SAP Customer Data Cloud (CDC) Lead (Melbourne, Australia)

• Lead discovery, fit-to-standard and detailed-design workshops for identity, profile, consent, preference and authentication requirements.


• Own CDC solution architecture, configuration standards, security principles and reusable design patterns.


• Translate requirements into configuration, integration, migration and development specifications.


• Coordinate cross-workstream dependencies and provide design decisions to functional, development, integration, migration and testing teams.


• Review solution configuration and developments; manage workstream plans, risks, issues, estimates, quality, defects, cutover and hypercare.


• CDC solution architecture and design baseline.


• Identity, profile, consent and preference design specifications.


• Configuration, integration and migration specifications.


• Workstream plan, estimates, RAID inputs and design decisions.


• Test-readiness, cutover and handover artefacts.

Required Skills and Experience

• 8-10 years of overall experience in SAP Customer Data Cloud or closely related customer identity solutions.


• Strong hands-on experience in registration and login flows, customer profiles, identity lifecycle, consent and preference management.


• Strong understanding of CIAM security, authentication, APIs, customer identity integration and data migration.


• Experience leading solution design workshops, estimates, delivery governance, defect resolution and cutover.

Desired Skills and Experience

• SAP CDC certification or relevant SAP CX certification.


• Experience integrating SAP CDC with SAP Service Cloud, portals, API/integration platforms and enterprise applications.


• Experience with large-scale customer-data migration, privacy/consent requirements and highly integrated landscapes.


• Flexible/hybrid working arrangements.


• Health insurance.


• Novated Car Lease.


• Access to UST Perks (Reward Gateway), which offers discounts across major retailers.

Our commitment to Diversity, Equity and InclusionDiversity and Inclusion are among the founding blocks of how UST as an organisation translates its values of Humility, Humanity, and Integrity into practice.

About UST

For more than 25 years, UST has worked side by side with the world's best companies to make a real impact through digital transformation. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.