SAP Customer Success Lead – WA/Perth

DyFlex Pty Ltd; Perth; On-site; AUD 90,000 - 130,000; Full time

Job summary

DyFlex Pty Ltd, an SAP Platinum Partner, is seeking a Customer Success Manager in the Perth area to ensure WA customers achieve long-term success with SAP solutions. You’ll work with clients post-implementation to drive adoption, satisfaction, and growth, while contributing strategically to DyFlex’s regional presence.

Working from office with travel to customer sites across Perth and the broader WA region, you will build deep relationships, develop success plans, monitor health metrics, and

Qualifications

• Relevant tertiary qualifications in a technical, business, or software field.
• Proven experience in customer success, account management, or post-sales consulting.
• Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS).
• Business acumen and curiosity about SAP products and customer industries.
• Experience working in a fast-paced, customer-centric, and multi-cultural environment.
• Knowledge of cloud computing and emerging enterprise technologies.
• Exceptional written and verbal communication skills in English.
• Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders.
• Self‑motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities.
• Innovative mindset with a focus on improving processes and delivering scalable success.

Responsibilities

• Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions.
• Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps.
• Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities.
• Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value.
• Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments.
• Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences.
• Build deep relationships with key decision-makers and stakeholders across customer organisations.
• Advocate for customer needs internally, contributing to product and service improvements.
• Meet or exceed goals for customer satisfaction, retention, and portfolio growth.

Skills

Tertiary qualifications

Customer success experience

SAP knowledge

Business acumen

Cultural adaptability

Cloud tech knowledge

English fluency

Stakeholder management

Self-management

Process improvement

Education

Tertiary qualification in technical or business field

Job description

DyFlex Pty Ltd, an SAP Platinum Partner, is seeking a Customer Success Manager in the Perth area to ensure WA customers achieve long-term success with SAP solutions. You’ll work with clients post-implementation to drive adoption, satisfaction, and growth, while contributing strategically to DyFlex’s regional presence.

Working from office with travel to customer sites across Perth and the broader WA region, you will build deep relationships, develop success plans, monitor health metrics, and