Salesforce Specialist

The Kids Research Institute Australia; Perth; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Extra annual leave

Salary packaging

Health and wellbeing programs

Flexible and hybrid working

LinkedIn Learning

Modern offices

Staff discounts

Job summary

The Kids Research Institute Australia is seeking a Salesforce Specialist to maximise the value of Salesforce investments and drive adoption across the organization. This full-time role focuses on Hyper-care for Nonprofit Cloud, plus ongoing process improvements and stakeholder engagement.

Successful candidates will hold an IT qualification and Salesforce certifications, with experience administering Salesforce CRM, integrations, and data migrations, and a proven ability to train users and manage

Qualifications

• Relevant tertiary qualification in Information Technology (or related field) and Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder) or equivalent experience.

Responsibilities

• Lead Salesforce administration, user support, data quality, and platform integrations.
• Manage vendor relationships and support ongoing success of the Nonprofit Cloud platform.
• Deliver Salesforce projects, continuous improvements, training, and user adoption initiatives.
• Develop reporting, dashboards, and data insights to support informed decision-making and stakeholder engagement.
• Provide technical expertise, best-practice recommendations, and strategic support to optimise business processes and platform performance.

Skills

Salesforce Administration

User Training

Stakeholder Engagement

Data Migration

Prioritization

Education

Bachelor's degree in IT or related field

Salesforce Administrator certification

Salesforce Advanced Administrator certification

Platform App Builder certification

Tools

Salesforce CRM

Salesforce Nonprofit Cloud

Job description

HAPPY HEALTHY KIDS.

The Kids Research Institute Australia is one of the largest and most successful medical research institutes in Australia. We are dedicated to improving the health and lives of children everywhere through groundbreaking research. Our new Research Reimagined 2025–35 Strategic Plan will amplify our impact over the next decade, ensuring our discoveries make a real difference to children and their families both in our community, and around the world.

The Opportunity

As the Salesforce Specialist, you will join The Kids Research Institute Australia in a newly created role designed to maximise the value of our investment in Salesforce and support the growth of the Partnerships and Engagement Portfolio. Initially focused on delivering hyper-care for the Nonprofit Cloud implementation, you will play a critical role in ensuring successful adoption across the organisation. You will also drive continuous improvement initiatives, optimise business processes, and enhance the team's ability to engage supporters, manage relationships, and deliver greater philanthropic impact.

Key Responsibilities

• Lead Salesforce administration, user support, data quality, and platform integrations.
• Manage vendor relationships and support the ongoing success of the Nonprofit Cloud platform.
• Deliver Salesforce projects, continuous improvements, training, and user adoption initiatives.
• Develop reporting, dashboards, and data insights to support informed decision-making and stakeholder engagement.
• Provide technical expertise, best-practice recommendations, and strategic support to optimise business processes and platform performance.

Conveniently based in our modern offices within Perth Children’s Hospital, this a full-time, ongoing position.

About You

To be successful in this role, you will have Relevant tertiary qualification in Information Technology (or related field) and Salesforce certifications (Administrator, Advanced Administrator, or Platform App Builder), or equivalent experience.

You Will Also Possess The Following

• Experience administering Salesforce CRM and supporting integrations.
• Strong user training and stakeholder engagement skills.
• Experience managing data migration and system improvements.
• Ability to manage priorities and deliver quality outcomes.
• Experience with Salesforce Nonprofit Cloud and not-for-profit organisations highly regarded.

Our commitment to diversity and inclusion is reflected in how we:

• Support staff-led inclusion and allyship groups.
• Offer flexible work practices that recognise different needs and life stages.
• Provide training, development and mentoring opportunities to increase inclusive leadership and create an environment where all staff can thrive.
• Partner with communities to strength cultural awareness and belonging.
• Ensure adjustments and accessible practices are available for diverse community groups.
• We continually strive to measure our progress and improve where we can.

Alongside Our Inclusive Culture, You’ll Enjoy

• Extra annual leave at Christmas and Easter.
• Salary packaging and entertainment benefits.
• Health and wellbeing programs with weekly events.
• Flexible and hybrid working options.
• Recognition and professional development opportunities, including LinkedIn Learning.
• Modern offices with sit-to-stand desks and end-of-trip facilities.
• Staff discounts on travel, IT, stationery, and access to corporate health insurance.

Closing Date: 23/09/2026 - We reserve the right to hire prior to the closing date.

The Kids Research Institute Australia is committed to being champions of gender equity, diversity, and inclusivity. We actively encourage applications from people of all ages, nationalities, abilities, and cultures, including: Aboriginal and Torres Strait Islander peoples, people with diverse genders, sexes and sexualities and people living with disability. As such we are a proud Bronze award recipient of the first Australian Athena Swan Science in Australia Gender Equity (SAGE) pilot program.

We acknowledge that when working in environments which contribute to the health and wellbeing of Aboriginal people, it is imperative that Aboriginal people are at the forefront of this work. We have launched the Aboriginal Employment and Career Development Strategy to increase the number of Aboriginal and Torres Strait Islander staff, students and researchers employed in the Institute who provide guidance and support in our work in Aboriginal health.