Salesforce Platform Engineering Manager

Australia Post; City of Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid working arrangements

Team member discounts

Job summary

Australia Post is seeking a Salesforce Platform Engineering Manager to own the architecture across Sales, Service and Experience Clouds, plus supporting tech like Mulesoft, Data360 and Agentforce. You will lead design, development and integration of scalable Salesforce solutions that power critical business operations.

In this role you’ll collaborate across Architecture, Cyber Security, Infrastructure and Delivery teams, setting the technical and security direction while driving cost governance

Qualifications

• 10+ years of experience leading Salesforce platforms in large enterprises.
• 7+ years leading engineering practices within Salesforce teams.
• Experience operating Salesforce platforms that support mission-critical functions.
• Deep knowledge of Salesforce security (GRC and Identity).
• Strong vendor management with Salesforce, SI partners, and MSPs.
• Knowledge of Salesforce product strategy including Data360 and Agentforce.

Responsibilities

• Provide enterprise leadership for Salesforce platforms as an enabler of customer experience and transformation outcomes.
• Set and enforce the target-state Salesforce technical and security direction across programs and business units.
• Continuously improve Salesforce platforms to be secure, resilient, and scalable enterprise services.
• Lead the technical transition from legacy landscapes to Salesforce solutions balancing velocity and resilience.
• Drive enterprise-level optimization of Salesforce cloud consumption and platform spend, managing demand and capacity.
• Ensure strong financial governance across Salesforce platform services, including forecasting and budget accountability.

Skills

Salesforce platforms

Enterprise leadership

Security governance

Vendor management

Data360

Agentforce

Tools

Mulesoft

Data360

Agentforce

Job description

Working in tech at Australia Post is where innovation and problem solving meets great people and agile working. You’ll work with bright people on building and maintaining products and services that you and every other Australian get to benefit from every day. Whether you’re working from our modern office or your one at home, you’ll be part of a culture of collaboration and connection, making long-lasting impact right across Australia.

About the opportunity

The Salesforce Platform Engineering Manager will be responsible for the overall architecture for the extensive Salesforce platform at Australia Post across Sales, Service, Experience Clouds as well as core Salesforce supporting technology such as Mulesoft, Data360 and Agentforce. This senior role is responsible for overseeing the design, development, integration of scalable and secure Salesforce solutions that support critical business functions following best-practice approaches. This role is the lead member of the Salesforce Design Authority, delegated approver for the Salesforce Change Control Board, and a key Salesforce representative across business and governance forums.

You’ll also

• Provide enterprise leadership for Salesforce technical platforms as a foundational enabler of Customer Experience and Corporate Transformation outcomes.
• Set and enforce the target-state Salesforce technical and security direction, ensuring consistency across programs, portfolios, and business units.
• Continuous improvement of Salesforce platforms as secure, resilient, and scalable enterprise services capable of supporting Australia Post’s most critical business operations.
• Lead the technical transition from legacy landscapes to Salesforce solutions, balancing transformation velocity with operational resilience.
• Drive enterprise-level optimisation of Salesforce cloud consumption and platform spend, actively managing demand, capacity, and contractual commitments.
• Ensure strong financial governance across Salesforce platform services, including forecasting and budget accountability.

About you

We're looking for a collaborative leader who can partner effectively across Architecture, Cyber Security, Infrastructure, and Delivery teams, while managing technical, security, and commercial risks across complex Salesforce environments. You'll thrive in large-scale transformation programs, balancing competing priorities, delivery timelines, and stakeholder expectations to achieve strong business outcomes.

You’ll also need

• 10+ years’ experience leading Salesforce technical platforms within large, complex, enterprise environments undergoing significant transformation.
• Demonstrated leadership across Salesforce platform teams, including 7+ years leading engineering practices specifically.
• Proven experience operating Salesforce platforms that support mission-critical, customer-facing and corporate functions.
• Deep functional understanding of Salesforce technical domains including Salesforce Security (GRC and Identity).
• Strong experience managing strategic vendor relationships to deliver outcomes, including Salesforce, system integrators, and managed service providers.
• In-depth knowledge of Salesforce’s current and emerging product strategy, including Data360, Agentforce and Agentforce Voice.

What else is in it for you?

• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [e-mail] or on 03 8737 9415.

Salesforce Platform Engineering Manager • Richmond, VIC, AU