Salesforce Administrator

Harrison McMillan Pty Ltd; Canberra; On-site; AUD 90,000 - 130,000; Part time

Job summary

A recruitment firm is looking for a Salesforce Administrator with NV1 security clearance in Canberra. You'll support and enable users in managing data, prepare reports, and facilitate business solutions within a Federal Government Department. Ideal candidates have over three years of Salesforce experience, relevant certifications, and expertise in data management and process automation. The role includes supporting operational processes and engaging with clients to enhance their workflow. Contract position offering professional growth in the public sector.

Qualifications

• Completion of NV1 security clearance is required.
• 3+ years of Salesforce applications support in level 1 and 2 roles.
• Salesforce certifications necessary.
• Experience in Salesforce Data Loader / Reports / Dashboards.
• Process automation using flows to improve efficiency and user experience.
• Experience with Service Cloud, Experience Cloud and Public Sector Solutions.
• Understanding of Apex and LWC to assist developers in troubleshooting.

Responsibilities

• Support users in onboarding and maximizing Salesforce applications.
• Maintain accurate reports and dashboards based on client data.
• Manage workflows to ensure compliance with government standards.
• Perform problem resolution and incident determination.
• Deploy changes through Azure Dev Ops.
• Review debug logs and validate deployments.
• Perform Sandbox refreshes and post-deployment validation.
• Ensure data governance and approvals are in place for data updates.
• Support data backup/restore and disaster recovery testing.

Skills

Salesforce certification (Admin / App Builder / Developer)

Data modelling and quality

Process automation using flows

Understanding of Apex and LWC

3+ years supporting Salesforce applications

Experience in Service Cloud, Experience Cloud

Agile methodologies (Kanban or Scrum)

Experience with Salesforce Data Loader

Debug log interpretation

Tools

Azure DevOps

Salesforce Data Loader

Salesforce Reports

Salesforce Dashboards

Apex

LWC

Service Cloud

Experience Cloud

Public Sector Solutions

Git repositories

Sandbox environments

Salesforce seasonal releases

Salesforce metadata / deployments

Job description

Salesforce Administrator – Harrison McMillan Pty Ltd

Harrison McMillan is seeking a Salesforce Administrator – APS6 to work with a Federal Government Department within their business solutions branch.

Location: Canberra, Australian Capital Territory, Australia

Role

As a Salesforce Administrator you will support and enable users, manage data including data load and manipulation, prepare reports, and deliver using configuration. You will support ongoing minor enhancements by understanding and documenting business needs, data and/or requirements, and work with the Solution Lead to design solutions. One week out of every month you will be on‑call to support P1 and P2 incidents, and critical departmental activities.

Responsibilities & Success

• Enable users to onboard and get the most out of the Salesforce platform and applications.
• Understand the clients’ data and assist with data modelling, data quality, and creation and maintenance of accurate reports and dashboards to meet clients’ needs.
• Understand the clients’ workflows and assist with enabling clients’ ability to efficiently manage their workflow while meeting compliance requirements (e.g. government records classification and management).
• Support clients to use outreach capabilities to effectively engage with their stakeholders.
• Engage in governance processes to ensure designs are aligned to best practices and change releases meet quality assurance requirements and are approved for release.
• Execute data updates in the production environment as directed by the business, ensuring strict adherence to data governance standards and obtaining all required approvals.
• Support backup and restore, and disaster recovery testing and operational processes.
• Perform problem and incident determination and resolution activities.
• Deploy changes via Azure Dev Ops to Production based on guidance from the release team.
• Review and interpret Salesforce debug logs for issue resolution and validation.
• Perform PVT post‑deployment for Salesforce release and also participate in testing of Salesforce releases.
• Familiarity with Salesforce metadata structure and its representation in Git repositories.
• Exposure to sandbox environments for testing and validation.
• Interpret debug logs to support troubleshooting and quality assurance.
• 3+ years supporting Salesforce applications for level 1 and 2 support.
• Salesforce certifications in one of the following – Admin / App Builder / Developer.
• Experience in Salesforce Data Loader / Reports / Dashboards.
• Process automation using flows to improve efficiency and user experience.
• Experience in Service Cloud, Experience Cloud and Public Sector Solutions.
• NV1 security clearance.
• Experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum.
• Proven capability in managing and executing Salesforce Sandbox Refresh activities.
• Experience with Salesforce seasonal platform releases.
• Understanding of Apex and LWC to assist developers in troubleshooting the code based issues during deployment or production incidents.

NV1 security clearance is required for this role.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Contract
• Job function: Information Technology
• Industry: Government Administration