Senior Salesforce Support Engineer

Talent; Canberra; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Talent is seeking a Senior Salesforce Support Engineer to maintain a complex enterprise platform, focusing on stability, supportability and continuous improvement across Service Cloud, Health Cloud and Digital Experience. The role blends hands-on administration with incident resolution and platform configuration in an Agile environment.

You will investigate incidents, perform root-cause analysis, manage users and permissions, and contribute to UAT, documentation and knowledge sharing.

Qualifications

• Experience supporting and administering enterprise Salesforce environments (Service Cloud, Health Cloud and/or Digital Experience).
• Strong Salesforce security skills including user access, permissions and platform controls.
• Proven ability to troubleshoot complex Salesforce incidents and perform root-cause analysis.
• Excellent stakeholder engagement with the ability to translate processes into Salesforce configurations.

Responsibilities

• Investigate and resolve complex Level 2 Salesforce incidents with log analysis and root-cause identification.
• Administer users, licences, roles, profiles, permission sets and access controls.
• Configure and troubleshoot Salesforce functionality and declarative automation (Flows).
• Support data management, release impact assessment, UAT, documentation and continuous platform improvement.

Skills

Salesforce Admin

Security & Access

Root Cause Analysis

Stakeholder Engagement

Tools

OmniStudio / Vlocity

APIs & Enterprise Integration

Job description

Senior Salesforce Support Engineer | Salesforce Platform Support, Administration & Continuous Improvement

• Location: ACT / QLD (Hybrid)
• Security Clearnce: Baseline -Cleared
• Contract Length: 12 Months + 12 Month Extensions (Based on the discretion of the Department)

About the Position:

This is a senior hands-on Salesforce support role focused on keeping a complex enterprise platform stable, supportable and continuously improving.

You’ll work across Level 2 support, platform administration, configuration, data management and release assessment, supporting Salesforce applications including Service Cloud, Health Cloud and Digital Experience.

The role requires more than routine administration. You’ll investigate complex incidents, interrogate system behaviour, identify root causes and translate business processes into practical Salesforce configuration and support outcomes.

Working within an Agile environment, you’ll also contribute to UAT, technical documentation, knowledge sharing and the ongoing uplift of Salesforce services.

What You’ll Do:

• Investigate and resolve complex Level 2 Salesforce incidents, including log analysis, platform behaviour and root-cause identification.
• Administer users, licences, roles, profiles, permission sets, sharing rules and access controls.
• Configure and troubleshoot Salesforce functionality and declarative automation, including Flows.
• Support data management, release impact assessment, UAT, documentation and continuous platform improvement.

What We Are Looking For:

• Demonstrated experience supporting and administering enterprise Salesforce environments, including Service Cloud, Health Cloud and/or Digital Experience.
• Strong Salesforce administration and security capability, including user access, permissions and platform controls.
• Proven experience troubleshooting complex Salesforce incidents and working through root-cause analysis.
• Strong stakeholder engagement skills, with the ability to translate business processes into practical Salesforce support and configuration outcomes.

Technology & Environment:

• Salesforce Security, Access & Administration
• OmniStudio / Vlocity, APIs & Enterprise Integration (Desirable)

A Quick Note Before You Apply:

This role is unlikely to suit candidates whose Salesforce experience has been limited to basic administration, purely functional consulting or development without broader ownership of platform support and incident resolution.

The stronger fit is someone comfortable operating across support, administration and configuration, while also understanding the business processes behind the platform.

Applicants must be Australian Citizens and either hold or be eligible to obtain a Baseline Security Clearance.