Sales Support Staff - Eagle Farm (Onsite)

Reece Australia Pty Ltd; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Performance based bonuses

Paid annual leave

Continuous learning and development

Generous staff discounts

Reece Boost - cashback and discounts

Paid parental leave

Job summary

Reece Australia Pty Ltd is seeking a proactive Sales Support Staff member for our Eagle Farm onsite team. You will support Onsite management with customer enquiries, orders, stock updates, and supplier liaison to ensure next-day dispatch.

This role requires strong communication, basic IT skills (Word/Excel), and a customer‑focussed approach. Join a collaborative team that values initiative and great presentation.

Qualifications

• Answering telephone enquiries from commercial customers.
• Process customers requests for delivery / release of orders for next day dispatch.
• Deliver prompt responses to customer enquiries on stock availability and technical information.
• Liaising with suppliers for pricing and product availability.
• Logging of After Sales requests and associated follow-up.
• Ensure stock levels are maintained in line with Onsite stock management system and procedures.
• Proficient with Microsoft Windows programs including, Word, Outlook and Excel.

Responsibilities

• Support Onsite management to achieve the company vision and implement strategy.
• Project Managing and Project Estimating Skills and Experience.
• Build and maintain strong relationships with staff, colleagues and customers.
• Establish productive working relationships with all staff and customers.
• Demonstrate willingness to 'have a go' and maintain great personal and workplace presentation.

Job description

Sales Support Staff - Eagle Farm (Onsite)

About Reece Onsite Reece is an Australian success story that continues to go from strength to strength. This is an opportunity to join an essential business and get to be part a fun team environment. Our Onsite business unit is focused on driving the success of our customers through end-to-end supply solutions; we cater for the unique volume requirements of large domestic home builders. The Onsite team in Eagle Farm, like the broader Reece team, are committed, down to earth and driven people striving for greatness every day.

About the role

The role of Sales Support Staff is to support the Onsite management to achieve the company vision and successfully implement our strategy to be the trade’s most valuable partner. Here you’ll have a future you can feel good about.

What can you expect?

• Answering of telephone enquiries from commercial customers
• Process customers requests for delivery / release of orders for next day dispatch
• Deliver prompt responses to customer enquiries on stock availability and technical information
• Liaising with suppliers for pricing and product availability
• Logging of After Sales requests and associated follow-up
• Ensure stock levels are maintained in line with Onsite stock management system and procedures
• Embracing the Reece values, policies and procedures and being a supportive team member
• Processing and exporting mining orders
• Project Managing
• Project Estimating Skills and Experience
• People skills and ability to build and maintain strong relationships with staff, colleagues and customers.
• Strong interpersonal skills - to establish a productive working relationship with all staff and customers
• Willingness to 'have a go'
• Great personal and workplace presentation
• Proficient with Microsoft Windows programs including, Word, Outlook and Excel

Our perks and benefits

• Performance based bonuses
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day. Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world‑class solutions.