Sales Support (Project Coordinator) - Onsite Commercial NSW

Reece Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Performance based bonuses

Paid annual leave

Continuous learning and development

Generous discounts for renovation

Reece Boost - cashback and discounts

Paid parental leave

Job summary

Reece Group in Sydney is seeking a Sales Support/Project Coordinator to assist Onsite management in delivering end-to-end supply solutions for commercial builders, developers and plumbers. This role focuses on customer service, order processing, and coordinating deliveries and project tasks.

You will maintain stock levels, liaise with suppliers on pricing, manage after-sales requests and contribute to a high-performing team aligned with Reece values.

Qualifications

• Strong interpersonal and customer service skills.
• Ability to build and maintain relationships with staff and customers.
• Proficiency with Microsoft Word, Outlook and Excel.

Responsibilities

• Answer telephone enquiries from customers.
• Process customer requests for delivery or release of orders for next day dispatch.
• Provide prompt responses on stock availability and technical information.
• Liaise with suppliers for pricing and product availability.
• Log and follow up after-sales requests.
• Maintain stock levels in line with Onsite procedures.
• Embrace Reece values and be a supportive team member.
• Processing and exporting mining orders.
• Project managing tasks.

Skills

People skills

Interpersonal skills

Customer service

MS Office (Word/Outlook/Excel)

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Our Onsite business unit is focused on driving the success of our customers through end-to-end supply solutions; we cater for the unique volume requirements of large commercial builders, developers, and plumbers.

The Onsite team in Sydney and Newcastle, like the broader Reece team, are committed, down to earth and driven people striving for greatness every day.

About the role

The role of our Sales Support/Project Coordinators are to support the Onsite management to achieve the company vision and successfully implement our strategy to be the trade’s most valuable partner. Here you’ll have a future you can feel good about.

What can you expect?

Answering of telephone enquiries from customers

Process customers requests for delivery / release of orders for next day dispatch

Deliver prompt responses to customer enquiries on stock availability and technical information

Liaising with suppliers for pricing and product availability

Logging of After Sales requests and associated follow-up

Ensure stock levels are maintained in line with Onsite stock management system and procedures

Embracing the Reece values, policies and procedures and being a supportive team member

Processing and exporting mining orders

Project Managing

Skills and Experience

People skills and ability to build and maintain strong relationships with staff, colleagues and customers.

Strong interpersonal skills - to establish a productive working relationship with all staff and customers

Willingness to 'have a go'

Great personal and workplace presentation

Proficient with Microsoft Windows programs including, Word, Outlook and Excel

Our perks and benefits:

Performance based bonuses

Paid annual leave

Continuous learning and development programs to support your career goals

Generous discounts for those looking to renovate their bathroom or kitchen

Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more

Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.