Sales Support Specialist - REFL

DLL Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

DLL Group in Sydney, Australia seeks a Sales Support Specialist to provide first-line internal sales support across a broad dealer network. The role covers application to settlement, driving timely processing and strong customer service with a proactive, autonomous approach.

You will support Account Managers and liaise with Risk, Legal, Finance and Asset Management teams to ensure compliant settlements and efficient workflows in a fast-paced environment.

Qualifications

• Prior exposure to vendor leasing/finance industry.
• 3 to 5 years’ experience in sales support within a leasing/finance organization, preferably with transaction closing activities.
• Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
• Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• Strong attention to detail and high level of accuracy and compliance.
• Excellent communication skills (verbal & written).
• Highly motivated to exceed internal and external customer expectations.
• Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.

Responsibilities

• Support the sales process from application to booking to meet and overachieve new business targets.
• Be the prime source of information and support of sales queries such as quotes, credit applications, compliance requirements, credit approvals, letters of offer, documentation and settlement preparation and execution.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Identify and resolve problems before they impact on DLL, the vendors and/or their customers.
• Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.
• Co-ordinate preparation of approval conditions for settlement and liaise with customers, vendors, and Account Managers.

Skills

Communication

Attention to detail

Team player

Problem solving

Planning

Organisational skills

Autonomy

Interpersonal skills

Education

Tertiary qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Your function:

As a Sales Support Specialist, your role is to provide first line internal sales support to DLL’s extensive customer, vendor and dealer networks. You will support the sales process from application to booking in line with internal processes and ensure that all settlement transactions are processed in a timely and accurate manner and in compliance with company policies. You will support the Food & Agriculture Account Managers and their customers and partners in managing the pipeline of applications to ensure a positive experience for all parties. This role requires a high level of autonomy and proactivity when managing your day-to-day tasks.

The role is an important extension of the front-line external sales team and reports to the Team Leader Sales Support – Rabo Equipment Finance

Day to day:

• Support the sales process from application to booking to meet and overachieve new business targets.
• Be the prime source of information and support of sales queries such as quotes, credit applications, compliance requirements, credit approvals, letters of offer, documentation and settlement preparation and execution.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Identify and resolve problems before they impact on DLL, the vendors and/or their customers.
• Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.
• Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Legal, Risk, Finance and Asset Management teams, when required.
• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with your Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
• Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.
• Ensure that proper security registration is in place to secure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
• Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
• Develop and maintain a positive consultative relationship with vendors, customers and co-workers in support of the overall sales effort.

Your profile:

• Prior exposure to vendor leasing/finance industry.
• 3 to 5 years’ experience in sales support within a leasing/finance organization, preferably with transaction closing activities.
• Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
• Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• Strong attention to detail and high level of accuracy and compliance.
• Excellent communication skills (verbal & written).
• Highly motivated to exceed internal and external customer expectations.
• Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.
• Ability to work in a very fast-paced environment.
• Must be a team player
• Comfortable engaging with customers via telephone
• Tertiary qualification.
• Excellent problem-solving skills.
• Effective interpersonal skills.
• Excellent planning & organizational skills.
• Ability to prioritise tasks and work autonomously with minimal supervision.
• Ability to effectively share knowledge.
• High level of honesty and integrity.

Ready to work for a company that is Partnering for a Better World!

Choose wellbeing:

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical and financial wellness, and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other members
• Health – Manage mental, emotional, and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

Settling in:

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know:

• The selection process may involve an assessment
• DLL’s referral program applies
• For more information, you can contact Indie Bayliss, Talent Acquisition Partner on [e-mail]

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.