Sales Support Specialist

VOCUS; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounts to over 400 retailers

Study assistance programs

Health and wellness offerings

Diverse and inclusive culture

Career development plans

Job summary

Vocus is seeking a Sales Support Specialist to join our national team in Perth. You will help reduce order-to-bill time, support the sales force, and ensure accurate order entry and delivery coordination in Salesforce.

You will build strong relationships with Enterprise and Wholesale Sales Teams, perform CRM checks, respond to RFQs, and drive processes to improve customer experience and efficiency across ICT products.

Qualifications

• 3–5 years in a similar role, experience in the Telco industry preferred.
• Strong knowledge of Salesforce or similar CRM and order entry systems.
• High attention to detail with excellent written and verbal communication.
• Proven ability to build relationships with sales teams and customers.
• Good understanding of ICT products and processes.

Responsibilities

• Build effective relationships with Enterprise and Wholesale Sales Teams.
• Perform sales process checks and validations to support commercial close.
• Respond to customer RFQs and support order creation in CRM (Salesforce).
• Capture and detail orders, enter and process them for delivery teams.
• Triage submission failures and manage orders to completion.
• Monitor orders through delivery and ensure correct first bill.
• Maintain knowledge across products, processes and systems.
• Identify opportunities for continuous improvement and efficiency gains.
• Implement and report on new sales administration procedures.

Skills

Salesforce

CRM systems

Attention to detail

Written and verbal communication

Relationship building

Telco industry knowledge

Tools

Salesforce CRM

Order entry systems

Job description

40 Miller St, North Sydney NSW 2060, Australia

Posted Sunday 16 August 2026 at 2:00 pm | Expires Friday 28 August 2026 at 1:59 pm

• Permanent role

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

As a Sales Support Specialist, you will be joining a national Sales Support team that aims to reduce the order to bill time for the B2B-Go-To Market sales teams, improve the customer experience of order management and onboarding, and seeks to improve the sales outcomes for Vocus.

Key to your success will be your ability to build relationships with the sales team, understand our products, adhere to processes with the big picture in mind, flex your problem-solving skills and be adaptable.

Key Responsibilities

• Build highly effective working relationships and rapport with the Enterprise and Wholesale Sales Teams
• Sales process checks and validations to support commercial close
• The ability to respond to customer requests for quotations
• Support for sales opportunity/order creation in CRM system (Salesforce)
• Accurate and efficient capture and detailing of assigned orders; order entry and processing as required; submission to delivery teams
• Triage order submission failures and on-hold orders requiring action on behalf of the sales team and manage to completion
• Monitoring of orders through delivery phase and to correct first bill
• Maintain a high standard of job-relevant knowledge across products, processes and system applications
• Identify opportunities for continuous improvement - with a focus on adding value and efficiency gains
• Implementing new and modified Sales Administration procedures, processes and reporting.

Skills & Experience

• At least 3-5 years in similar role - experience in the Telco industry preferred
• High proficiency in Enterprise grade CRMs (Salesforce an advantage) and order entry systems
• High attention to detail and organisational skills
• Excellent written and verbal communication skills
• High technical aptitude to understand complex ICT products
• Well-developed relationship building skills.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Generous discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.

With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at them!

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

Job details

Job function Telco Award - Clerical and Admin Employee Level 2

Pay type Salary

Pier St, Perth WA 6000, Australia,

40 Miller St, North Sydney NSW 2060, Australia