Sales Support Representative

Stramit; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Perkbox for discounts

Fitness Passport membership

26 weeks full paid parental leave

Employee Education Fund

Job summary

Stramit is seeking a sales support specialist to analyse sales performance, pricing trends and customer data from our Knoxfield office. You will collaborate with Account Managers, Pricing and Sales Leaders to provide insights and coordinate quotes, while maintaining Salesforce data and supporting commercial processes.

The role emphasises driving smarter business decisions, improving pricing accuracy and supporting a high-performing sales team in a manufacturing environment.

Qualifications

• Experience in sales support, customer service, commercial support or inside sales.
• Strong analytical skills to turn data into actionable insights.
• Experience with Salesforce and reporting tools.
• Attention to pricing and commercial information.
• Proactive, solutions-focused and collaborative.
• Strong communication across multiple teams.

Responsibilities

• Analyse sales, customer and pricing data to identify trends, risks and growth opportunities.
• Prepare reports and commercial insights to support sales planning and decision making.
• Manage pricing agreements, commercial systems and customer account administration.
• Support the sales team with quote coordination and pipeline management.
• Maintain accurate customer and opportunity information within Salesforce.
• Act as a liaison between Sales, Pricing, Customer Service and Operations.
• Manage and grow a portfolio of customers through proactive relationship management.
• Identify process improvements that enhance customer outcomes and sales effectiveness.

Skills

Sales support

Customer service

Commercial awareness

CRM Salesforce

Data analysis

Pricing management

Communication across teams

Tools

Salesforce

Reporting tools

Job description

Stramit is a leading manufacturer of steel building products, supplying roofing, walling, rainwater and structural solutions to customers across residential, commercial and industrial markets. Our success is built on strong customer relationships, quality products, and the passionate people who keep our business moving forward. We foster a collaborative, down-to-earth culture where people are supported to grow, contribute new ideas and make a genuine impact.

Why This Role?

This is more than a sales support position. It's a critical commercial role that sits at the heart of the sales team.

Working closely with Account Managers, Pricing and Sales Leaders, you'll be responsible for analysing sales performance, customer trends and pricing activity to help drive smarter business decisions. You might be preparing insights ahead of a sales meeting, identifying why certain customers are losing market share, uncovering growth opportunities, or helping the team understand where future revenue will come from.

You’ll also act as the operational backbone of the sales function, managing pricing and commercial systems, coordinating quotes, maintaining Salesforce data, supporting customer accounts and ensuring our Account Managers can focus on what they do best: building customer relationships and winning work. If you enjoy working with data, solving problems, improving processes and supporting a high-performing sales team, this is a role where you can make a real impact.

This role is based in our office in Knoxfield - Flexibility of 3 or 4 days per week with hours flexibility.

What You'll Be Doing

• Analyse sales, customer and pricing data to identify trends, risks and growth opportunities
• Prepare reports and commercial insights to support sales planning and decision making
• Manage pricing agreements, commercial systems and customer account administration
• Support the sales team with quote coordination and pipeline management
• Maintain accurate customer and opportunity information within Salesforce
• Act as a key liaison between Sales, Pricing, Customer Service and Operations
• Manage and grow a portfolio of customers through proactive relationship management
• Identify process improvements that enhance customer outcomes and sales effectiveness

About You

We're looking for someone who combines strong commercial acumen with excellent stakeholder management skills.

You’ll bring:

• Experience in sales support, customer service, commercial support or inside sales
• Strong analytical skills and an ability to interpret data into actionable insights
• Experience working with CRM platforms such as Salesforce and reporting tools
• Excellent attention to detail, particularly around pricing and commercial information
• A proactive, solutions-focused approach and willingness to roll up your sleeves
• Strong communication skills and the ability to build relationships across multiple teams

Experience within building products, manufacturing, construction or industrial markets would be highly regarded, but is not essential.

Why You'll Love It Here

• Opportunities for career development within Fletcher Building
• Supportive, collaborative team environment
• Access to Perkbox for discounts across fuel, groceries and more
• Fitness Passport membership for you and the family to keep fit and healthy
• 26 weeks full paid parental leave
• Employee Education Fund – a trust that financially supports eternal professional development.