Sales Support Coordinator - Renewables Solutions

Synergy; Perth; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Generous paid parental leave

Reproductive and purchased annual eave

Volunteer leave

Job summary

Synergy, Western Australia’s leading energy provider, invites applications for a Sales Support Coordinator role based at our Perth CBD office. This 12-month opportunity sits within the Business Customer Unit, delivering services and solutions to business customers with a focus on sustainable energy offerings.

You will work across sales and support teams, handle customer interactions across channels, process standard contracts and service tasks, and help ensure a seamless customer experience with

Qualifications

• Strong verbal and written communication skills.
• Customer focus and ability to meet customer expectations.
• Ability to handle multiple tasks simultaneously.
• Effective time management to address customer needs.

Responsibilities

• Demonstrate a diverse range of technical capabilities in handling customer support tasks. Flexibility to transition between teams to deliver customer and third-party intermediary support while adapting to individual customer requirements and comprehending the commercial value associated with each interaction.
• Managing customer interactions from various communication channels, working to understand and solve customer energy issues to support the sales team and meet customer’s needs.
• Supporting the sales team by processing standard contract and service-related tasks to ensure a seamless customer and business experience. This includes processing billing, metering, deed of assignments, contract variations, churn requests, NMI merge and generating custom reports.
• Demonstrate effective organisation and optimisation of task management to meet agreed SLAs.

Skills

Communication skills

Customer focus

Multi-tasking

Time management

Job description

Synergy, Western Australia’s leading energy provider, invites applications for a Sales Support Coordinator role based at our Perth CBD office. This 12-month opportunity sits within the Business Customer Unit, delivering services and solutions to business customers with a focus on sustainable energy offerings.

You will work across sales and support teams, handle customer interactions across channels, process standard contracts and service tasks, and help ensure a seamless customer experience with