Sales Support Coordinator

Recruitmark; Tamworth; On-site; AUD 55,000 - 75,000; Full time

Job summary

Recruitmark is partnering with an Australian-owned company that supplies and repairs precision surgical instruments across Australia and New Zealand. You will be the calm, organised centre of the sales office, turning enquiries into quotes, keeping the CRM honest, and assisting the marketing team as needed.

This is a genuine support role, not a sales-target job. You will be measured on accuracy, responsiveness and how much easier you make life for teammates.

Qualifications

• 1–2 years in sales support or similar office-based role.
• Organised to manage multiple quotes and enquiries without dropping items.
• Confident communicator on phone and in writing.
• Proficient with Microsoft 365 (Excel/Outlook) and quick to learn new systems.

Responsibilities

• Prepare accurate, well-presented quotes and proposals for the sales team, and follow up.
• Manage inbound enquiries by phone and email, triage and route to the right rep.
• Keep the CRM up to date: contacts, opportunities, pipeline notes and activity.
• Process orders and repair jobs, liaise with workshop and dispatch to fulfil promises.
• Prepare sales reports, price lists and customer information packs.
• Support marketing: coordinating email campaigns, updating website and social content.
• General office and sales administration – calendars, travel, supplier orders, and keeping the office running smoothly.

Skills

Sales support

CRM experience

Microsoft 365

Detail-oriented

Communication

Tools

Pipedrive

Job description

About the Company:

Recruitmark is partnered with an Australian owned and operated company supplying and repairing precision surgical instruments for operating theatres across Australia and New Zealand.

About the Role:

You'll be the person our sales reps rely on to keep everything moving while they're out in front of customers. You'll be the calm, organised centre of the sales office - turning enquiries into quotes, keeping the CRM honest, and giving the marketing side a hand whenever it's needed.

This is a genuine support role, not a sales target role. You'll be measured on accuracy, responsiveness and how much easier you make life for the people around you.

Key Responsibilities:

• Preparing accurate, well-presented quotes and proposals for the sales team, and following them up
• Managing inbound enquiries by phone and email - triaging, responding, and handing warm leads to the right rep
• Keeping our CRM (Pipedrive) up to date: contacts, opportunities, pipeline notes and activity
• Processing orders and repair jobs, and liaising with our workshop and dispatch so hospitals get what was promised
• Preparing sales reports, price lists and customer information packs
• Supporting marketing: coordinating email campaigns, updating website and social content, organising collateral and event logistics
• General office and sales administration - calendars, travel, supplier orders, and keeping the office running smoothly

About You:

• You've spent at least 1-2 years in sales support, sales administration, customer service or a similar office-based role
• Organised to a fault - you can juggle a dozen open quotes and not drop one
• A confident, friendly communicator on the phone and in writing
• Comfortable with the Microsoft 365 suite (Excel and Outlook in particular) and quick to pick up new systems; CRM experience is a big plus
• Detail-obsessed - numbers, pricing and product codes need to be right the first time
• Happy to roll up your sleeves and help wherever the team needs it
• Experience in medical devices, healthcare supply or a hospital environment is welcome but not essential - we'll teach you the product

**Applicants must be Australian/New Zealand citizens or have Permanent Residency.