Sales Support Coordinator

Masterton Homes; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Masterton Homes is seeking a Sales Support Coordinator in Sydney to empower the Group Sales Manager and the broader sales team. You will drive system rollouts, onboard new members, and ensure smooth day-to-day operations across the sales network.

Key duties include diary management, reporting, KPI tracking, and acting as the central liaison among consultants, operations, construction and external stakeholders. A proactive, detail-oriented approach is essential.

Qualifications

• Demonstrated experience supporting sales teams in high-volume environments.
• Exposure to CRM systems, reporting platforms and digital workflow tools.
• Excellent written and verbal communication across all levels.

Responsibilities

• Provide high-level support to the Group Sales Manager, including diary management, meeting coordination, travel arrangements and correspondence
• Prepare, review and distribute reports, presentations, briefs and communications on behalf of the GSM
• Screen and manage incoming communications, prioritising and escalating where appropriate
• Coordinate and minute team meetings, leadership meetings and external appointments, tracking actions and following up on outcomes
• Act as a central point of coordination for the sales team, facilitating communication between consultants, plan presenters, operations, construction, other key internal and external stakeholders and the GSM
• Assist in the preparation and distribution of sales reporting, weekly, monthly and against KPI frameworks
• Monitor sales team activity, flag pipeline risks and escalate matters requiring the GSM's attention
• Champion the rollout and adoption of existing and new systems across the sales team, including CRM platforms, reporting tools and internal workflows
• Own the onboarding experience for all incoming sales team members, coordinating inductions, access, equipment and training schedules
• Assist the GSM in coordinating cross-functional projects, tracking milestones and keeping stakeholders informed

Skills

Organisational skills

Time management

Written and verbal communication

CRM systems knowledge

Microsoft Office proficiency

Proactive mindset

Tools

CRM platforms

Reporting tools

Microsoft Office Suite

Job description

The Sales Support Coordinator to the Group Sales Manager is a pivotal support role at the heart of the sales division. This role exists to amplify the output of the Group Sales Manager and the broader sales team. The Sales Support Coordinator role will be instrumental in driving the implementation of new systems and processes, supporting the onboarding of incoming team members, promoting the Masterton Way across the sales network, and ensuring the day-to-day operational rhythm of the team runs without friction.

Key responsibilities

Provide high-level support to the Group Sales Manager, including diary management, meeting coordination, travel arrangements and correspondence

Prepare, review and distribute reports, presentations, briefs and communications on behalf of the GSM

Screen and manage incoming communications, prioritising and escalating where appropriate

Coordinate and minute team meetings, leadership meetings and external appointments, tracking actions and following up on outcomes

Act as a central point of coordination for the sales team, facilitating communication between consultants, plan presenters, operations, construction, other key internal and external stakeholders and the GSM

Assist in the preparation and distribution of sales reporting, weekly, monthly and against KPI frameworks

Monitor sales team activity, flag pipeline risks and escalarm matters requiring the GSM's attention

Champion the rollout and adoption of existing and new systems across the sales team, including CRM platforms, reporting tools and internal workflows

Own the onboarding experience for all incoming sales team members, coordinating inductions, access, equipment and training schedules

Assist the GSM in coordinating cross-functional projects, tracking milestones and keeping stakeholders informed

About you

Experience as a Sales Support Coordinator, Team Coordinator or administrative role, ideally within sales, real estate, construction or a similarly fast-paced industry

Demonstrated experience supporting salespeople in a high-volume, multi-stakeholder environment

Exposure to CRM systems, reporting platforms and digital workflow tools

Understanding of residential construction or the property industry is essential

Exceptional organisational and time management skills, able to manage competing priorities, tight deadlines and multiple workflows simultaneously without compromising quality

Outstanding written and verbal communication skills, with the confidence to communicate across all levels of the business

Strong technology capability, proficient across Microsoft Office Suite and able to quickly adopt new systems and platforms

A proactive, energetic, self-starting mindset, someone who identifies what needs to be done and acts without needing to be asked

Detail-oriented and process-driven, with a genuine commitment to accuracy and doing things the right way

Alignment with the Masterton values: quality, integrity, accountability and a relentless focus on the customer experience

If you possess the above skills, and love to be busy, then this is the role for you - applications close 30 Sept 2026