Sales Support Administrator

dormakaba International Holding AG; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted health insurance

ABC values awards

Wellbeing Committee initiatives

WhereFit membership discounts

Job summary

dormakaba International Holding AG is seeking a proactive Sales Support Administrator for the Gliderol team in Pinkenba. You will link customers with the sales team, handling enquiries and orders to ensure accurate and efficient service.

Join a collaborative team that focuses on outstanding customer support and smooth daily sales operations, with exposure to CRM/ERP systems and a manufacturing setting.

Qualifications

• Experience in customer service, sales support or administration.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence using business software and customer service tools.

Responsibilities

• Process customer orders, credits, warranty and damage claims.
• Provide customer support via phone, email and online channels.
• Assist with product troubleshooting and spare parts enquiries.
• Manage account administration and customer records.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organization

Problem solving

Multi-tasking

Systems literacy

Tools

CRM system

ERP system

Order processing

Inventory management

Invoicing systems

Job description

Position Overview

We're seeking a proactive and customer-focused Sales Support Administrator to join our Gliderol team in Pinkenba. This role acts as a vital link between our customers and sales team, ensuring enquiries, orders and claims are managed accurately and efficiently.

Working within a collaborative team environment, you'll play a key role in delivering outstanding customer service while supporting the smooth day-to-day operation of our sales function.

What you will do

• Processing customer orders, credits, warranty claims and damage claims
• Providing customer support via phone, email and online channels
• Assisting with product troubleshooting and spare parts enquiries
• Managing account administration and customer records

What we require

• Previous experience in customer service, sales support or administration
• Strong communication and interpersonal skills
• Excellent attention to detail and organisation
• Proven problem-solving skills and customer focused approachAbility to manage multiple priorities in a fast-paced environment
• Confidence in using business systems and customer service software
• Positive attitude and wiliness to learn and grow with the role

What we prefer

• Exposure to CRM, ERP, order processing, inventory or invoicing systems
• Experience supporting a sales or customer service team
• Experience within manufacturing, building products or industrial environments (highly regarded)

What we offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.