Sales Merchandiser: West Elm

Williams Sonoma Inc; Brisbane; On-site; AUD 30,000 - 34,000; Part time

Benefits offered by this job

Employee discounts

Parental leave

EAP program

Career growth

Collaborative culture

Global business

Job summary

Williams-Sonoma Australia is seeking a Sales Merchandiser (Visual Key Holder) for our West Elm Fortitude Valley store. This permanent, part-time role offers 40 hours per fortnight on a fixed two-week roster, including alternate weekends.

You will maintain visual presentation, assist customers, support store operations, and use product knowledge to drive sales and deliver outstanding service.

Qualifications

• 1–2 years retail or visual merchandising experience.
• Strong eye for detail, layout and brand presentation.
• Excellent communication and leadership skills.
• Able to prioritise, multitask and work hands-on.
• Flexible availability including after-hours and peak periods.

Responsibilities

• Maintain store visuals, replenishment, cleanliness, safety and back-of-house standards.
• Create engaging experiences for customers and deliver exceptional service.
• Assist opening/closing, register operations, and back-office tasks.
• Use product knowledge to drive sales and achieve KPIs.
• Foster a positive, inclusive team environment.

Skills

Retail experience

Visual merchandising

Communication skills

Multitasking

Flexibility

Job description

Williams-Sonoma & The Opportunity

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer's west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our West Elm store in Fortitude Valley is looking for a Sales Merchandiser (also known as a Visual Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This permanent, part-time position is offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.

Why You Will Love Working With Us

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here's just a taste of what you will enjoy as part of our team:

• Generous employee discounts so you can enjoy our amazing products
• Paid parental leave to support you through life's most important milestones
• Access to a confidential Employee Assistance Program for personal and professional support
• Career growth opportunities with real investment in your development
• A supportive, collaborative team culture where your success is celebrated
• The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing:

• Ensure the store upholds visual presentation, replenishment, cleanliness, safety, and back-of-house standards to create an inviting shopping environment while showcasing our furniture and homewares through strategic merchandising.
• Create unique and engaging experiences for customers by sharing your expertise and helping them enhance their homes, delivering exceptional customer service.
• Assist with opening and closing procedures, register operations, and back-office tasks to provide operational support to the store management team, ensuring smooth store operations.
• Use effective selling techniques and in-depth product knowledge to drive sales and achieve KPIs.
• Create a positive and inclusive environment within a dynamic and supportive team.

What You Will Bring to the Role:

• 1-2 years' retail or visual merchandising experience (preferred).
• Strong eye for detail, layout, and brand presentation.
• Great communication and leadership skills.
• Ability to prioritise, multitask and work hands-on.
• Flexible availability, including after-hours setups and peak trading periods.

Physical Requirements:

• Ability to be mobile in the store and back-of-house areas, including standing for long periods
• Ability to climb ladders and use other equipment in line with safety standards
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Only candidates with permanent work rights in Australia will be considered.