sales parts interpreter

gjhmanagement pty ltd; Wodonga; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Skill development opportunities

Collaborative workplace culture

Job summary

GJH Management Pty Ltd in West Wodonga, VIC is seeking a Sales Parts Interpreter. This full-time role connects customers, sales teams and the parts department to identify and supply automotive components accurately.

You will use parts catalogues, VIN decoding systems and inventory software, ensuring order accuracy and efficient processing while delivering excellent customer service and support to the sales team.

Qualifications

• Proven experience in automotive parts identification and interpretation in a trade or service environment.
• Strong knowledge of vehicle makes, models, and component compatibility.
• Proficiency with parts catalogues, VIN decoding systems, and inventory management software.
• Excellent communication with diverse stakeholders.
• Meticulous attention to order processing and documentation.
• Customer-focused problem solving and ability to work independently or in a team.
• Ability to manage multiple enquiries simultaneously.
• Previous experience in the automotive trades sector is valued.
• Valid driver's license is beneficial.

Responsibilities

• Interpret and translate customer enquiries into accurate parts orders and specifications.
• Identify correct automotive components based on vehicle make, model, year and customer requirements.
• Cross-reference parts information using catalogues, computer systems, and tech docs.
• Communicate between customers, sales staff and warehouse to ensure order accuracy.
• Maintain records of parts requests, stock levels and customer interactions.
• Resolve parts-related queries and discrepancies with professionalism.
• Assist with inventory management and stock control processes.
• Support sales team with technical parts knowledge and product recommendations.
• Ensure all parts orders are processed efficiently and dispatched correctly.

Skills

Automotive parts identification

Vehicle specifications knowledge

Inventory management software

VIN decoding systems

Communication skills

Organisational skills

Tools

Parts catalogues

VIN decoding systems

Inventory management software

Job description

We are seeking a Sales Parts Interpreter to join the team at GJH Management Pty Ltd in West Wodonga, VIC. This is a full-time position that plays a crucial role in our automotive trade operations. As a Sales Parts Interpreter, you will be the vital link between customers, sales teams, and parts departments, ensuring accurate identification and supply of automotive components. Your expertise in parts nomenclature, vehicle specifications, and inventory systems will directly impact customer satisfaction and business efficiency.

Key responsibilities

• Interpret and translate customer enquiries into accurate parts orders and specifications
• Identify correct automotive components based on vehicle make, model, year, and customer requirements
• Cross-reference parts information using catalogues, computer systems, and technical documentation
• Communicate effectively between customers, sales staff, and warehouse personnel to ensure order accuracy
• Maintain detailed records of parts requests, stock levels, and customer interactions
• Resolve parts-related queries and discrepancies with professionalism and attention to detail
• Assist in inventory management and stock control processes
• Support the sales team with technical parts knowledge and product recommendations
• Ensure all parts orders are processed efficiently and dispatched correctly

What we offer

GJH Management Pty Ltd is committed to providing a supportive and professional working environment. We offer competitive remuneration, opportunities for skill development within the automotive trades industry, and a collaborative workplace culture. We believe in recognising the contributions of our team members and providing a stable, full-time employment opportunity with potential for career progression within the automotive sector.

About us

GJH Management Pty Ltd is an established business operating in the automotive trades sector based in West Wodonga, VIC. We are dedicated to providing quality service and expertise to our customers whilst maintaining high standards of professionalism and reliability. Our team is committed to delivering exceptional service in the automotive industry, and we pride ourselves on our knowledgeable and dedicated workforce.

What we're looking for

• Proven experience in automotive parts identification and interpretation, ideally within a trade or service environment
• Strong knowledge of vehicle specifications, makes, models, and component compatibility
• Proficiency with parts catalogues, VIN decoding systems, and inventory management software
• Excellent communication skills with the ability to liaise effectively with diverse stakeholders
• Meticulous attention to detail and accuracy in order processing and documentation
• Demonstrated problem-solving abilities and a customer-focused approach
• Ability to work both independently and as part of a collaborative team
• Strong organisational skills and the ability to manage multiple enquiries simultaneously
• Previous experience in the automotive trades sector is highly valued
• A valid driver's licence would be beneficial