Sales Operations Coordinator

Jobtailor

City of Melbourne

On-site

AUD 120,000 - 180,000

Full time

14 days+

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Job summary

Jobtailor in Melbourne, AU is seeking a results-driven Sales Operations Lead to design and maintain scalable processes, maps, guides and playbooks. You will drive AI agent implementations and automation, prioritising opportunities that boost efficiency, reporting, and knowledge management.

You will collaborate across Sales, Marketing, Compliance, Training, Product, Technology and Risk to ensure governance, clear handoffs and effective control reporting.

Qualifications

Experience in sales operations, business operations, enablement, process improvement, governance or operational excellence.
Experience creating, managing or supporting AI agents, workflow automation or digital process improvement initiatives.
Strong ability to create, document and maintain business processes across multiple stakeholder groups.
CRM management experience; Salesforce experience is beneficial but not essential.
Understanding of risk, compliance, controls and audit requirements, ideally in a regulated environment.
Ability to collaborate across Sales, Marketing, Compliance, Training, Product, Technology and Risk teams.
Strong written communication, with ability to prepare process documentation, guides and updates.

Responsibilities

Create and maintain scalable sales operations processes, maps, guides and playbooks.
Identify process gaps and coordinate improvements with stakeholders.
Maintain reporting on operational issues, themes, actions, ownership and outcomes.
Create, implement and manage AI agents and automated workflows.
Prioritise automation opportunities that improve efficiency, reporting and knowledge management.
Work with Technology, Data and business stakeholders to ensure AI solutions are practical and governed.
Monitor automated solutions and prepare guidance, training materials and documentation.
Coordinate CRM processes, workflows, guides and operating rhythms, including Salesforce or equivalent platforms.
Bring together Sales, Marketing, Compliance, Training, Product, Technology and Risk teams to clarify ownership and handoffs.
Support improvement discussions and translate frontline feedback into usable processes.
Review processes through a risk and control lens, coordinate audit and remediation actions.

Skills

Sales operations experience

AI agents management

CRM management

risk and compliance understanding

process improvement expertise

Tools

Salesforce

AI Tools

Automation solutions

Dashboard creation

Job description

Create and maintain scalable sales operations processes, maps, guides and playbooks.
Identify process gaps and coordinate practical improvements with stakeholders.
Maintain reporting on operational issues, themes, actions, ownership and outcomes.
Create, implement and manage AI agents and automated workflows.
Prioritise automation opportunities that improve efficiency, reporting and knowledge management.
Work with Technology, Data and business stakeholders to ensure AI and automation solutions are practical, accurate, fit for purpose and appropriately governed.
Monitor automated solutions and prepare guidance, training materials and documentation to support safe and effective adoption.
Coordinate CRM processes, workflows, guides and operating rhythms, including Salesforce or equivalent platforms.
Bring together Sales, Marketing, Compliance, Training, Product, Technology and Risk teams to clarify ownership, handoffs, approvals, reporting and escalation pathways.
Support improvement discussions and workshops, translating frontline feedback and business requirements into usable processes.
Review processes through a risk and control lens, coordinate audit and remediation actions, and own assigned key controls in line with monthly governance rhythms.
Create dashboards and updates highlighting process performance, control completion, automation outcomes, risks and improvement opportunities, escalating concerns appropriately.

Requirements

Experience in sales operations, business operations, enablement, process improvement, governance or operational excellence.
Experience creating, managing or supporting AI agents, workflow automation or digital process improvement initiatives.
Strong ability to create, document and maintain business processes across multiple stakeholder groups.
CRM management experience; Salesforce experience is beneficial but not essential.
A sound understanding of risk, compliance, controls and audit requirements, ideally within a regulated environment.
Ability to collaborate effectively across Sales, Marketing, Compliance, Training, Product, Technology and Risk teams.
Strong written communication skills, with the ability to prepare clear process documentation, guides, reporting and stakeholder updates.
Strong organisational skills, attention to detail and ability to manage competing priorities.
Analytical mindset and ability to identify process gaps, interpret workflow issues and recommend practical solutions.
Confidence driving follow-up, accountability and process discipline without relying on direct authority.
Ability to support change adoption by making new processes practical, clear and easy for teams to follow.
Familiarity with AI tools and comfort using tools to accelerate insights, automate routine work, prepare reporting and tailor content quickly and effectively.
Successful applicants must complete a background check, including criminal history and bankruptcy check, prior to commencement of employment.

Core Competencies

Demonstrates expertise in sales operations and process improvement, with a strong focus on AI and automation solutions. Capable of collaborating across multiple teams to enhance operational efficiency, compliance, and governance.

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