Sales & Operations Administrator

The Warehouse Group; Yass Valley; On-site; AUD 50,000 - 60,000; Full time

Job summary

Global Track Warehouse based in Yass is seeking a practical, organised Sales & Operations Administrator to join our team. You’ll handle customer enquiries, follow up sales opportunities, develop new business and visit customers.

Two-thirds of the role covers sales and customer service, with the remaining third in warehouse and office administration, including accounts receivable. You’ll pick, pack and dispatch orders, coordinate deliveries and maintain customer records.

Qualifications

• Experience in sales, customer service or sales administration.
• Confidence speaking with customers and following up opportunities.
• Strong organisation, attention to detail and computer skills.
• Willingness to work across office and warehouse.
• A current driver’s licence and forklift licence or willingness to obtain one.
• Willingness and ability to carry out physical warehouse duties safely.

Responsibilities

• Sales and customer service: Respond to phone and email enquiries, prepare quotations and follow up to secure orders.
• Sales and customer service: Build relationships with existing customers and identify opportunities for further sales.
• Sales and customer service: Contact prospective customers and conduct sales visits to discuss their needs and introduce our products.
• Sales and customer service: Process orders accurately and maintain customer records.
• Sales and customer service: Coordinate deliveries with the team and resolve customer enquiries.
• Warehouse operations: Pick, pack and dispatch orders.
• Warehouse operations: Receive incoming goods and assist with stock checks.
• Warehouse operations: Load, unload and move stock using a forklift, once appropriately licensed.
• Warehouse operations: Help maintain a safe and organised warehouse.
• Administration and accounts receivable: Prepare invoices and maintain accurate sales and account records.
• Administration and accounts receivable: Follow up outstanding payments and assist with customer account enquiries.
• Administration and accounts receivable: Complete general office administration and maintain relevant paperwork.

Skills

Sales experience

Customer service

Sales administration

Organisational skills

Computer literacy

Forklift licence

Driver's licence

Willing to travel

Job description

This position is based in Yass. Applicants based in Canberra must be willing to commute.

Global Track Warehouse manufactures and distributes tracked undercarriage products for the construction and agricultural industries. We’re looking for a practical, organised and customer-focused Sales & Operations Administrator to join our team.

You’ll handle customer enquiries, follow up sales opportunities, develop new business and visit customers. Alongside sales, you’ll take an active part in warehouse work and office administration, including accounts receivable.

Approximately two-thirds of the role involves sales and customer service, with the remaining third covering warehouse and administrative duties.

Key responsibilities

Sales and customer service

Respond to phone and email enquiries, prepare quotations and follow up to secure orders.

Build relationships with existing customers and identify opportunities for further sales.

Contact prospective customers and conduct sales visits to discuss their needs and introduce our products.

Process orders accurately and maintain customer records.

Coordinate deliveries with the team and resolve customer enquiries.

Warehouse operations

Pick, pack and dispatch orders.

Receive incoming goods and assist with stock checks.

Load, unload and move stock using a forklift, once appropriately licensed.

Help maintain a safe and organised warehouse.

Administration and accounts receivable

Prepare invoices and maintain accurate sales and account records.

Follow up outstanding payments and assist with customer account enquiries.

Complete general office administration and maintain relevant paperwork.

What we’re looking for

Experience in sales, customer service or sales administration.

Confidence speaking with customers, following up opportunities and developing new business.

Strong organisation, attention to detail and computer skills.

A flexible, practical attitude and willingness to work across the office and warehouse.

Ability to work independently and contribute to a team.

A current driver’s licence and willingness to travel for customer visits.

A forklift licence, or willingness to obtain one.

Willingness and ability to carry out physical warehouse duties safely.

Experience with invoicing or accounts receivable would be an advantage.

If you enjoy working with customers and want a varied role across sales, warehouse operations and administration, we’d love to hear from you.