Sales Executive- Maroochydore

Win Television; Newcastle, Sunshine Coast Regional; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible, hybrid work environment

Decent salary package

Commissions & team bonuses

Health and wellbeing initiatives with

EAP access

Job summary

The Creative Collective is seeking an Account Manager and SEM Pod Leader to join our high-performing, award-winning team. You will manage client campaigns, coordinate SEM workstreams, and ensure on-time delivery and budgets across multiple services.

Based in Newcastle or Sunshine Coast, QLD, you will lead client relationships, present results, and collaborate with our marketing pod leaders to grow accounts while maintaining exceptional customer experience.

Qualifications

• 3+ years of account management or SEM experience, ideally in a digital agency.
• Proven track record managing retainer clients and multiple services.
• Strong interpersonal and communication skills for client relationships.
• Commercial acumen to scope project costs and improve profitability.
• Negotiation, conflict resolution and risk management abilities.
• Confidently present to stakeholders and clients.
• Able to articulate complex concepts to non-specialists.
• Experience with teamwork and Google Meet/Chat, Xero preferred.
• Remain calm under pressure in a fast-paced design process.
• Knowledge of digital marketing terminology and services a plus.
• Proactive, collaborative, growth-minded attitude.

Responsibilities

• Prepare high-level SEM Campaign plans
• Coordinate SEM Audit projects in the team
• Track, analyse, and report results via monthly SEO/PPC reports and lead monthly client meetings
• Keep across industry trends to identify opportunities
• Maintain Google Ads certifications through our Partner account
• Communicate efficiently with marketing professionals to align goals
• Deliver projects on time within scope and budget
• Develop and maintain stakeholder relationships
• Manage multiple concurrent projects with planning and resource allocation
• Develop briefing documents and manage change requests
• Identify and manage issues and risks and escalate as needed
• Collaborate with in-house and sub-contractor network
• Exchange knowledge with team members
• Contribute to continuous process improvement
• Motivate and generate enthusiasm within the team

Skills

Account Manager experience

Retainer client management

Client relationship

Cost estimation

Negotiation

Presentation skills

Clear communication

PM tools: Teamwork

PM tools: Google Meet

PM tools: Google Chat

PM tools: Xero

Work under pressure

Digital marketing knowledge

Proactive mindset

Tools

Teamwork

Google Meet

Google Chat

Xero

Job description

Account Manager and SEM Pod Leader

The Creative Collective is seeking an Account/Project Manager or SEM Professional to come and join our high-performing, award-winning team in either Newcastle or on the Sunshine Coast, QLD – you choose (we also have an office exchange but more about that later). We are experiencing considerable growth and have newly created roles open in all states with great flexible working arrangements and lots of perks!

What we are looking for

As a full-time Account Manager and SEM Pod Leader, you will play a key role in our team and run your department like it’s your own business unit. You will have a proven track record managing projects and a sound understanding of Digital Marketing. Your key priority is ensuring an exceptional customer experience, quality work, added creative value and making sure projects are delivered on time and on budget.

From time to time, you will also work with other pod leaders on the development of brands, and websites, as well as recurring clients engaging us ongoing for PR, social media and more services.

You are confident, passionate, and energetic about your work. Always professional, you excel in managing all types of clients with consistent care and professionalism. You can seamlessly manage multiple projects simultaneously to ensure delivery milestones are always met, regardless of any hurdles faced along the way. You also understand the critical importance of this role in supporting the overall success of our business, and you will be part of our Leadership Team that guides our business as we continue to scale.

Role requirements

• Prepare high-level SEM Campaign plans
• Coordinate SEM Audit projects in the team
• Track, analyse, and report on results via monthly SEO/PPC reports and lead monthly meetings with the client to present results.
• Keep across industry trends, technologies and developments to identify and assist in implementing new opportunities
• Maintain Google Ads certifications through our Google Ads Partner account
• Efficiently communicate with other marketing professionals to align goals
• Ensure projects are consistently delivered on time and within scope and budget.
• Develop and maintain positive relationships with a wide range of internal and external stakeholders.
• Successfully manage multiple concurrent projects, including planning, estimating and resource allocation.
• Develop briefing/scope documents with clear assumptions and manage change requests & scope creep
• Effectively identify and manage project issues, risks and elevate where required
• Collaborate with our in-house and sub-contractor network
• Exchange knowledge with other team members
• Contribute to our team’s continuous improvement of processes and methodologies
• Motivate and generate enthusiasm within the team

Skills & experience

• 3+ years of proven work experience as an Account Manager or SEM Professional or similar role, ideally within a Digital Agency
• Proven track record of managing retainer clients of all shapes and sizes – from new and small clients who may engage us for one service per month to large clients who may engage us for multiple monthly services and have been with us for some time
• Ability to expand and retain clients leaning on your excellent interpersonal and (written and verbal) communication, customer experience and project management skills
• Commercial acumen to scope project costs and to analyse and improve project profitability
• Strong negotiating, conflict resolution and risk management skills.
• Confidence to present to stakeholders and clients
• The ability to articulate complex concepts and ideas in a simple manner to non-specialist audiences.
• Experience with collaboration and project management like Teamwork, Google Meet, Google Chat, Xero is preferred
• Stay calm under pressure – the ability to perform in a fast-paced design process under minimal supervision is highly regarded
• Understanding of digital marketing terminology and services a plus
• A pro-active and can-do approach to collaboration and problem-solving – a can-do attitude and a growth mindset

About The Creative Collective

As a female-led company, we value diversity and with a team of 20 people split across the two fastest-growing regional towns in the country (and the best!) – Newcastle & the Sunshine Coast, we also have 30 contractors. We have a diverse and inclusive high-performance culture centred around our people. We believe in work-life balance and ensuring our team is valued, supported, and equipped to do their best work.

Who doesn’t love perks! We’re a progressive company with aspirations of being an employer of choice.

• Flexible, hybrid work environment
• Decent salary package
• Increased earning potential through Commissions and team bonuses / incentive structures
• Health and wellbeing initiatives including access to an EAP

We are looking at a minimum contract period of 12 months with a view to continuing ongoing. A negotiated salary package that is commensurate with qualifications, experience and capacity to do this and any future role will be taken into consideration. Up and coming Account Managers with 1-2 years of experience are also encouraged to apply.