Sales Development Representative

Sitemate; Sydney; On-site; AUD 60,000 - 110,000; Full time

Job summary

Sitemate in Australia is seeking a Sales Development Representative to qualify and route inbound leads across self-service and inside sales channels. You will engage with prospects via phone, email, live chat, and internal tools like Slack and Salesforce, with ClaudeMate providing real-time coaching on framing and objections.

Success is measured by demos booked and completed. A typical path moves SDRs to Account Executive within 9–12 months based on performance, with rapid promotions possible

Qualifications

• Qualify and route inbound leads via self-service and inside sales channels.
• Engage with prospects through phone calls, emails, live chat, and internal tools.
• Meet or exceed monthly targets for demos booked and completed.

Responsibilities

• Qualify and route inbound leads across two channels: self-service and inside sales.
• Communicate with prospects through phone, email, live chat and internal tools.
• Achieve monthly targets for product demonstrations booked and completed.

Tools

Slack

Salesforce

Job description

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Overview

The Sales Development Representative is responsible for qualifying and routing inbound leads across two channels: self-service and inside sales. This role involves frequent engagement with prospects through phone calls, emails, live chat, and internal tools such as Slack and Salesforce. This role runs inside that same AI-native approach we build for customers. Leads and account data flow into an AI-populated Salesforce, so reps start from a clean, enriched pipeline instead of manual entry. Every call is coached live by ClaudeMate, giving real-time feedback on framing, objection handling, and next steps as the conversation happens. Success in the role is measured by the number of product demonstrations booked and completed, with a strong track record of team performance consistently meeting or exceeding monthly targets.

Room to grow, fast‑tracked

We hire SDRs expecting you to grow past the role. “Grow from Within" is one of our leadership operating principles - meaning proven performance gets noticed and backed fast, and that managers and leaders are encouraged to gravitate towards internal promotions vs. external hires

For SDRs, that typically means a path to Account Executive within 9 to 12 months, based on performance, not tenure. One of our SDRs moved into a leadership role running Sales Development for all of North America within 8 months. Others have made the jump from SDR to Enterprise AE and describe the same pattern from the other side: “Sitemate is process‑driven (everything engineered), so if you can learn and grow from these processes and you’re open to honest, constructive feedback while giving your best every day, you'll level up quickly".

Read more stories like these on People of Sitemate.

Employment

• Salary:
  • OTE Remuneration:
    • A$90,000-A$110,000 (incl. Super)
  • Base Salary:
    • A$60,000-A$70,000
  • Commission:
    • A$30,000-A$40,000

Day‑to‑Day

• You will be qualifying and routing inbound leads through two channels; self service & inside sales
• You’ll be spending most of your time with prospects across phone calls, emails and live chat on our website, as well as internal tools like slack and salesforce.
• Your quota is measured by the number of demonstrations booked and completed at the subsequent stage of the process. Our current team in this role have achieved >=95% of their targets each month since starting

Challenges

• Learning about the built world if you haven’t had any exposure to it - there are a lot of different types of companies and plenty of new terminologies to learn.
• Up‑skilling your call/phone and email skills - although we have plenty of examples for you to learn from during your onboarding.
• Understanding SaaS financial acronyms and common terminology - if you have not worked