Sales Development Representative

Law In Order; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Law In Order is seeking a proactive Sales Development Representative to join our Melbourne sales team. You’ll engage with existing clients and develop opportunities, focusing on turning developing, low-spend and dormant accounts into qualified meetings for the senior sales team.

This is a highly phone-based role with a focus on building rapport and uncovering opportunities.

Qualifications

• 1+ years in customer service, sales or account management.
• Strong verbal communication and relationship-building skills.
• Experience working towards activity, sales or revenue targets.
• Experience using Salesforce CRM is advantageous.

Responsibilities

• Conduct high-volume outbound calls to existing Law In Order clients.
• Re-engage inactive and low-spending accounts and build ongoing client relationships.
• Conduct customer care and account check-in calls to understand client satisfaction and identify opportunities.
• Develop understanding of client requirements, challenges and future needs.
• Identify opportunities to introduce clients to additional Law In Order services.
• Generate qualified sales opportunities and meetings for senior sales team members.
• Manage an assigned portfolio of developing and low-spending accounts.
• Maintain accurate client information and opportunities in Salesforce.
• Track opportunities through the sales process and provide pipeline updates.

Skills

Outbound calls

Relationship-building

Sales targets

Salesforce CRM

Communication

Organisational skills

Tools

Salesforce CRM

Job description

The role

Law In Order is looking for an enthusiastic and ambitious Sales Development Representative (SDR) to join our growing Sales team. This is an exciting opportunity for someone who enjoys speaking with clients, building strong relationships and uncovering opportunities. You’ll play an important role in growing our existing client base by proactively engaging with developing, low-spend and dormant accounts. As an SDR, you’ll be responsible for having meaningful conversations with clients, understanding their needs, identifying opportunities to introduce additional Law In Order services and generating qualified meetings for our senior sales team. This is a highly phone-based role where your ability to build rapport, ask great questions and identify opportunities will be key to your success. The role provides an excellent foundation for building a long-term career in sales, with a clear pathway into Client Relationship Manager and Strategic Account Manager positions.

Responsibilities

• Conduct high-volume outbound calls to existing Law In Order clients.
• Re-engage inactive and low-spending accounts and build ongoing client relationships.
• Conduct customer care and account check-in calls to understand client satisfaction and identify opportunities.
• Develop a strong understanding of client requirements, challenges and future needs.
• Identify opportunities to introduce clients to additional Law In Order services, including Transcription, eHearings, eDiscovery, Document Production, Mailouts & Managed Services and emerging service offerings.
• Generate qualified sales opportunities and meetings for senior sales team members.
• Manage an assigned portfolio of developing and low-spending accounts.
• Conduct structured prospecting and follow-up campaigns.
• Identify new contacts and decision-makers within existing client organisations.
• Maintain accurate and up-to-date client information, activities and opportunities in Salesforce.
• Track opportunities through the sales process and provide regular pipeline updates.
• Work closely with Client Relationship Managers and service specialists to maximise client opportunities.
• Share client feedback, market intelligence and emerging opportunities with the broader Sales team.
• Support account retention through proactive and consistent client engagement.

Who we are looking for

We’re looking for an energetic, relationship-focused and commercially minded professional who is motivated to build a successful career in client management and business development. You’ll be someone who enjoys picking up the phone, having conversations and building genuine relationships with clients. You’ll be curious about their business, confident asking questions and able to identify opportunities where Law In Order can provide additional value. You’ll also be resilient, organised and results-driven, with the motivation to work towards activity and revenue targets. Most importantly, you’ll bring a positive attitude, a willingness to learn and a genuine desire to succeed as part of a collaborative team.

Experience

• 1+ years’ experience in customer service, sales or account management.
• Exceptional verbal communication and relationship-building skills.
• Confidence and enthusiasm when engaging with clients over the telephone.
• Experience working towards activity, sales or revenue targets.
• Strong organisational and time-management skills.
• Excellent attention to detail and ability to maintain accurate records.
• A proactive, resilient and positive approach to achieving targets.
• Experience using Salesforce CRM is advantageous but not essential.
• Experience within professional services, legal services or technology is advantageous.

We encourage applications from Aboriginal and Torres Strait Islander candidates. In the spirit of reconciliation Law In Order acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. If you require any adjustments to participate in our recruitment process, please let us know in your application.External recruitment company support is not required at this stage. To be eligible for this role, you must have full working rights to apply for this role. You will also be required to undergo pre-employment checks including a national Police check.