Client Relationship Manager

Law In Order Pty Ltd; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Training & development

Corporate discounts

Rewards program

Extra leave days (Birthday & wellbeing

Supportive team

Job summary

Law In Order Pty Ltd, established outsource service provider for law firms, invites a self-starting sales professional to drive revenue through new business and expansion with strategic account plans. You will engage stakeholders at all levels, present solution-based SaaS offerings, and lead negotiations to deliver client outcomes in a fast-growing legal tech market.

Join a national team with strong training, employee discounts, recognition programs, and extra leave days, while building lasting

Qualifications

• Experience in meeting and exceeding revenue targets through consistent sales strategies and forecasting practices.
• Proven track record in solution-based selling and value-based engagements.
• Strong negotiation skills across all levels of a business.

Responsibilities

• Own account planning and present solution-based selling to new and existing customers.
• Develop and maintain account plans for priority clients with growth strategies and stakeholders.
• Build relationships with clients across multiple levels and functions to understand needs and priorities.
• Uncover new business opportunities and expand into additional teams and service lines.
• Lead commercial offers and contract negotiations to drive revenue and achieve targets.
• Maintain CRM data in Salesforce and monitor opportunity status and forecasting.

Skills

Account planning

Solution selling

Forecasting

Negotiation

Relationship building

Hunter mentality

SaaS sales

Tools

Salesforce

Job description

Established in 1999, Law In Order is one of the most recognised outsource service providers to law firms and legal teams, specialising in legal technology support services. We have an excellent reputation for producing quality work in a timely manner to an industry that works hard, requires accuracy and attention to detail, and demands the best. With a National presence in Australia, we have been part of the evolution of law, as technology is more widely adopted and there is a need to work with trusted experts to receive guidance through this change.

The role

You will prospect in a huge market through a combination of outbound calling, face to face/Virtual meetings and networking events, build relationships with people at all levels and collaborate on how we can support their strategy with our range of end to end services. With a strong value proposition and a lot of opportunity to work with, this is a brilliant opportunity to work in an exciting industry that has seen significant growth despite the current climate and will only continue to grow.

Responsibilities

• Own account planning and present solution-based selling to new and existing customers
• Develop and maintain account plans for priority clients, documenting growth strategies, key stakeholders, opportunities and actions
• Build strong relationships with clients across multiple levels and functions, becoming a trusted point of contact and understanding their business needs, challenges and strategic priorities
• Uncover new business opportunities and fill the sales funnel with strategically aligned prospects, including increasing usage, expanding into new teams and cross-selling relevant service lines
• Prioritise a list of accounts/prospects for short and long-term pursuit to achieve assigned sales objectives
• Create and execute client engagement plans, conducting regular meetings, account reviews and value-adding interactions
• Pitch prospects and utilise industry contacts and partners
• Identify customer business needs, challenges and technical requirements and map these to Law In Order solutions
• Lead and drive the coordinated sales pitch delivery with the extended sales team and engage Law In Order's advisory and experts
• Work collaboratively with service line sales, marketing, operations and subject matter experts to develop opportunities and deliver exceptional client outcomes
• Monitor relevant client, industry and market developments to identify opportunities and mitigate potential risks
• Maintain an active opportunity pipeline and monitor and maintain the status of opportunities in the Salesforce (CRM) system, following the principles of forecasting
• Ensure accurate account, contact, activity and opportunity information is maintained in Salesforce (CRM)
• Seek client feedback, address concerns proactively and coordinate the resolution of service issues to support client retention and satisfaction
• Lead the commercial offer and contract negotiations to drive revenue
• Own revenue performance within the allocated portfolio and contribute to achieving or exceeding growth targets

Who we are looking for

We are looking for a proven, self-starting individual who loves bringing in new business. You will be experienced in meeting and exceeding revenue targets through consistent sales strategies and forecasting practices.

In return, you will have the opportunity to work in an interesting, high-growth industry and be rewarded for building and owning strong client relationships.

Experience

• Prior Sales and Business Development experience with a direct customer service focus – essential
• Positive attitude and hunter mentality
• Ability to work in a high pressure, customer facing role
• Proven track record in Solution Sales / value-based selling – essential
• Strong negotiation skills and the aptitude to partner with all levels of the business
• A background in selling SaaS solutions – ideal
• Prior experience in Salesforce (or similar) CRM software system - ideal
• A strong network legal teams - ideal

What we will offer you

This is a genuine opportunity for an experienced sales professional who is passionate about working for a values-based Company that offers leading edge solutions.

In return, you will be rewarded, be part of a national Sales team with common goals and have the opportunity to develop and grow your career further.

Being a part of the Law In Order Team

• Ongoing training and development, we are strong advocates for growing our people who want to learn new skills or move up within our Company!
• Corporate employee discounts and offers
• Employee reward and recognition program
• Extra days of leave including for your Birthday and a Lifestyle & Wellbeing Day
• A supportive and friendly team environment

We encourage applications from Aboriginal and Torres Strait Islander candidates. In the spirit of reconciliation Law In Order acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

If you require any adjustments to participate in our recruitment process, please let us know in your application. External recruitment company support is not required at this stage.

To be eligible for this role, you must have full working rights to apply for this role. You will also be required to undergo pre-employment checks including a national Police check.