Sales & Customer Support Coordinator

Interior Secrets company; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Free parking

Career development

Team culture

Job summary

Interior Secrets is seeking a friendly Sales & Customer Support Coordinator to join our B2B wholesale division at our Truganina head office.

Working within our wholesale team, you'll manage trade and wholesale clients, process quotes and orders, and support showroom activities while helping grow our trade customer base across Australia.

Qualifications

• Experience in customer service, wholesale sales or account coordination.
• Strong communication and relationship-building abilities.
• Excellent organisational skills with ability to manage multiple priorities.

Responsibilities

• Manage and nurture existing trade and wholesale clients to encourage repeat business.
• Process and coordinate quotes, orders and dispatches across channels; handle enquiries.
• Proactively re-engage inactive clients and identify growth opportunities within accounts.

Skills

Customer service

Wholesale sales

Account coordination

Communication skills

Organisational skills

Tools

NetSuite

Shopify

Job description

Interior Secrets is looking for a friendly, organised and proactive Sales & Customer Support Coordinator to join our B2B wholesale division at our Truganina head office.

Working within our wholesale team, you'll build relationships with a diverse portfolio of interior designers, property stylists, architects and retailers across Australia, while supporting daily operations and helping grow our trade customer base.

About the role

Interior Secrets is looking for a friendly, organised and proactive Sales & Customer Support Coordinator to join our B2B wholesale division at our Truganina head office.

Working within our wholesale team, you'll build relationships with a diverse portfolio of interior designers, property stylists, architects and retailers across Australia, while supporting daily operations and helping grow our trade customer base.

Key responsibilities

• Manage and nurture existing trade and wholesale clients, building strong relationships to encourage repeat business.

• Process and coordinate customer quotes, orders and dispatches across online and agency channels, while assisting with incoming phone and email enquiries.

• Proactively re-engage inactive clients, follow up on opportunities and identify ways to grow existing accounts.

• Welcome and onboard new trade registrations, introducing our product range and services.

• Identify potential designer and stylist collaborations and connect opportunities with our marketing team.

• Assist with key wholesale accounts, general team activities and occasional showroom appointments.

About you

• Strong customer focus with a passion for delivering excellent service.

• A proactive, enthusiastic attitude with excellent attention to detail.

• Experience in customer service, wholesale sales, account coordination or similar office-based role.

• Confident communication skills and a willingness to proactively engage with customers.

• Strong organisational skills and the ability to manage multiple priorities.

• Familiarity with inventory or ERP systems such as NetSuite or Shopify is highly regarded but not essential.

• An interest in furniture and interior design is beneficial.

• Available to work full-time on-site at our new Truganina head office, with occasional showroom visits.

About us

Established in 2009, Interior Secrets is an Australian furniture business offering stylish, quality furniture to customers across Australia.

We're a close-knit and supportive team that values integrity, initiative and collaboration.

Benefits

• Supportive Team: Join a friendly, close-knit team with approachable leadership.

• Staff Discounts: Generous discounts across our furniture and homewares collections.

• Free Parking: On-site parking with EV charging facilities.

• Career Development: Opportunities to develop your skills in wholesale sales, client relationships and account management.

• Team Culture: Enjoy team celebrations and company social events throughout the year.