Sales Consultant

Heinemann; Sydney; On-site; AUD 42,000 - 64,000; Part time

Benefits offered by this job

Exclusive staff discounts

Rewards & recognition

Work‑life balance

Career development

Wellbeing program

Job summary

Heinemann is hiring Casual Sales Consultants for our Sydney Domestic and International Airport stores. You will provide enthusiastic, customer-focused service and help travellers find products across Beauty, Fashion & Accessories, or LTC categories.

Expect shifts aligned with early mornings and evenings during November–January peak season. Join a small, family-style team with staff discounts, career development opportunities, and a supportive work environment.

Qualifications

• Experience in delivering high-quality customer service.
• Strong communication and interpersonal skills.
• Ability to adapt to diverse travellers and fast-paced environment.

Responsibilities

• Deliver exceptional customer service and engage customers enthusiastically.
• Build rapport quickly and understand customer needs to recommend suitable products.
• Interact with customers from diverse cultures and backgrounds.
• Contribute to achieving personal and team sales targets.
• Assist with restocking shelves and lifting merchandise when needed.

Skills

Customer service

Communication

Rapport building

Team player

Job description

Location: Sydney International Airport & Sydney Domestic Airport

Join Heinemann this festive season and be part of the excitement of airport retail!

We’re looking for enthusiastic and customer-focused Casual Sales Consultants to join our teams across our Sydney Domestic and International Airport stores.

Whether your passion is Beauty, Fashion & Accessories, or Liquor, Tobacco & Confectionery (LTC), you’ll have the opportunity to work with world-renowned brands, connect with travellers from around the globe, and create memorable customer experiences.

Positions will commence November 2026.

For us, passion for Travel Retail is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international and domestic travel retail market.

But it is not just all about us! At Heinemann, we offer a great working environment with plenty of perks! We have staff discount from our retail outlets when you travel, career development opportunities, corporate activities (Heinemann Hero recognition, staff discount), but most importantly the opportunity to be part of a team who understands that our people are at the core of everything we do.

Your new job includes

We currently have multiple opportunities for passionate Sales Consultants to join our business in our Heinemann Sydney International Airport and Sydney Domestic Airport.

As a Sales Consultant you will

Deliver exceptional customer service experience, being enthusiastic and a strong communicator

Able to build rapport with people quickly, taking time to listen and understand what they are looking for with the aim of providing recommendations that suit their needs

Have the ability to understand and interact with people from various cultures simultaneously

Be a team player that is committed to achieving personal and team goals

Have to maximize sales opportunities and demonstrate customer excellence

Ever so often help restocking shelves and be able to lift weight

What you should bring along

Immaculate personal presentation & strong communication skills

Multi-lingual advantageous, but not essential

The ability to work in a fast-paced environment

Able to work Airport Retail hours (mixed shifts, AM: 5:00am to 1:30pm - PM: 1:30pm to 9:30pm)

Valid Responsible Service of Alcohol (if applying for our LTC position)

Must be available throughout the November- January period

What you will get:

Exclusive Staff Discounts - Enjoy up to 20% off in-store and a massive 70% off during our legendary Family & Friends Sales.

Rewards That Reflect Your Value - We offer competitive pay, annual salary reviews, and a performance‑based bonus scheme to recognise your impact.

Work-Life Balance - Enjoy free on‑site parking, fixed rosters for Retail positions, and depending on the position, 1 work from home day per week for your flexibility.

Grow With Us - Fuel your career with learning and development opportunities from hands‑on training with our Retail Training Team to e‑learning platforms.

Make a Difference - Be part of something bigger through our Diversity, Equity, Inclusion & Belonging Program, and our commitment to Reconciliation.

Wellbeing First - Access six free sessions with our Employee Assistance Program as an addition to your personal support system for navigating life's ups and downs, both at work and at home.

Celebrate You – We shine a light on our team through Monthly Heinemann Hero Awards, a $25 Birthday Voucher, and fun social events all year round. We love to celebrate our people!

At Heinemann we offer a great working environment with plenty of perks! We have staff discount from our retail outlets, career development opportunities, corporate activities, but most importantly the opportunity to be part of a team who understands that our people are at the core of everything we do.