Brand Ambassador - Benefit & Estee Lauder

Heinemann; Gold Coast City; On-site; AUD 42,000 - 64,000; Full time

Benefits offered by this job

Exclusive Staff Discounts

Extra Paid Leave

Rewards That Reflect Your Value

Work-Life Balance

Grow With Us

Make a Difference

Wellbeing First

Celebrate You

Job summary

Heinemann is seeking Brand Ambassadors (Full Time and Part Time) to join the duty-free team at Gold Coast International and Domestic Airport. You will represent Estee Lauder and Benefit brands, delivering exceptional customer service and tailored shopping experiences in a fast-paced airport retail environment.

Ideal candidates have cosmetics/ fragrance experience, immaculate presentation, and the ability to work across flexible rosters.

Qualifications

• Cosmetics, hair care, body care and perfume experience.
• Immaculate personal presentation.
• Multilingual abilities are advantageous but not required.

Responsibilities

• Maximize sales opportunities and demonstrate customer excellence.
• Create tailor-made customer experiences and build rapport with customers.
• Deliver high-level customer service through communication and product knowledge.
• Demonstrate product knowledge and stay updated on new products and market trends.
• Ensure products and promotions are transacted with stock and data integrity.
• Transact efficiently while informing customers about purchase limits.

Skills

Sales skills

Customer service

Immaculate presentation

Fast-paced environment

Multi-lingual advantage

Job description

At Heinemann, we are looking for exceptional FULL TIME and PART TIME Brand Ambassadors to join our duty-free team representing various brands at Gold Coast International and Domestic Airport -

We are delighted to be recruiting Full Time and Part time Brand Ambassador's for brands that include: Estee Lauder & Benefit.

For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries.

As a Brand Ambassador you will

• Maximize sales opportunities and demonstrate customer excellence
• Creating a tailor-made customer experience, build rapport with customers, taking time to listen and understand what they are looking for with the aim of providing recommendations that suit their needs
• Deliver a high level of customer service through exceptional communication, product knowledge and a willingness to go above and beyond to meet a customer’s needs
• Demonstrate a high level of product knowledge and proactively seek further information on new products and market trends
• Ensure products and promotions are transacted to maintain stock and data integrity
• Efficiently and smartly transacts, ensuring customers are well informed of their outgoing/incoming purchase limits

What you should bring along

• Previous experience within cosmetics, hair care, body care, and perfume
• Immaculate personal presentation
• Multi-lingual advantageous, but not essential
• The ability to work in a fast-paced environment

What you will get

• Exclusive Staff Discounts - Enjoyup to 20% offin-store and a massive70% offduring our legendaryFamily & Friends Sales.
• Extra Paid Leave - Celebrate your milestones with anextra day of Annual Leave every anniversary, plusMarriage Leave,Purchased Leave,Paid Parental Leave, andBereavement Leave.
• Rewards That Reflect Your Value - We offercompetitive pay,annual salary reviews, and a performance-based bonus schemeto recognize your impact.
• Work-Life Balance - Enjoyfree on-site parking, fixed rosters for Retail positions,anddepending on the position, 1 work from home day per week for your flexibility.
• Grow With Us - Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e- platforms likeLinkedIn LearningandBridge.
• Make a Difference - Be part of something bigger through ourDiversity, Equity, Inclusion & Belonging Program,and our commitment to Reconciliation.
• Wellbeing First - Access six free sessions with ourEmployee Assistance Program as an addition to your personal support system for navigating life’s ups and downs, both at work and at home.
• Celebrate You – We shine a light on our team throughMonthly Heinemann Hero Awards, a$25 Birthday Voucher, andfun social eventsall year round. We love to celebrate our people!

Applicants with the full flexibility and availability based on the brand's availability will be highly regarded.

Rosters to be Confirmed **Subject to change based on business needs

At Heinemann we offer a great working environment with plenty of perks! We have staff discount from our retail outlets, career development opportunities, corporate activities, but most importantly the opportunity to be part of a team who understands that our people are at the core of everything we do.

Heinemann Oceania is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.