Brand Ambassador - Pandora

Heinemann; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Exclusive staff discounts

Extra paid leave

Performance bonus scheme

Work-life balance

Career development

Diversity & inclusion program

Wellbeing support

Awards and social events

Job summary

Heinemann at Sydney International Airport is seeking FULL TIME and PART TIME Brand Ambassadors to represent Pandora in the Fashion, Accessories, Watches & Jewellery Department. You will deliver exceptional customer service, maximize sales, and create tailored shopping experiences for a diverse clientele from around the world.

With exclusive staff discounts, extra leave options, a rewards program, and opportunities for growth, this role offers a dynamic retail environment, on-site parking, and a

Qualifications

• Experience in hair care, body care, fragrance and home categories.
• Immaculate personal presentation.
• Multi-lingual advantageous, but not essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Maximize sales opportunities and demonstrate customer excellence.
• Create a tailor-made customer experience, build rapport with customers, listen and understand needs.
• Deliver high level of customer service through communication and product knowledge.
• Demonstrate product knowledge and seek information on new products and market trends.
• Ensure products and promotions are transacted to maintain stock and data integrity.
• Smartly transact and inform customers of purchase limits.
• Interact with people from various cultures.

Skills

Customer service

Sales

Multilingual

Job description

At Heinemann, we are looking for exceptional FULL TIME and PART TIME Brand Ambassadors to join our duty-free team representing Pandora in the Fashion, Accessories, Watches & Jewellery Department at Sydney International Airport

For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries.

As a Brand Ambassador you will

• Maximize sales opportunities and demonstrate customer excellence
• Creating a tailor-made customer experience, build rapport with customers, taking time to listen and understand what they are looking for with the aim of providing recommendations that suit their needs
• Deliver a high level of customer service through exceptional communication, product knowledge and a willingness to go above and beyond to meet a customer’s needs
• Demonstrate a high level of product knowledge and proactively seek further information on new products and market trends
• Ensure products and promotions are transacted to maintain stock and data integrity
• Efficiently and smartly transacts, ensuring customers are well informed of their outgoing/incoming purchase limits
• Have the ability to understand and interact with people from various cultures simultaneously

What you will get

• Exclusive Staff Discounts - Enjoyup to 20% offin-store and a massive70% offduring our legendaryFamily & Friends Sales.
• Extra Paid Leave - Celebrate your milestones with anextra day of Annual Leave every anniversary, plusMarriage Leave,Purchased Leave,Paid Parental Leave, andBereavement Leave.
• Rewards That Reflect Your Value - We offercompetitive pay,annual salary reviews, and aperformance-based bonus schemeto recognize your impact.
• Work-Life Balance - Enjoyfree on-site parking, fixed rosters for Retail positions,anddepending on the position, 1 work from home day per week for your flexibility.
• Grow With Us - Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e- platforms likeLinkedIn LearningandBridge.
• Make a Difference - Be part of something bigger through ourDiversity, Equity, Inclusion & Belonging Program,and our commitment to Reconciliation.
• Wellbeing First - Access six free sessions with ourEmployee Assistance Program as an addition to your personal support system for navigating life’s ups and downs, both at work and at home.
• Celebrate You – We shine a light on our team throughMonthly Heinemann Hero Awards, a$25 Birthday Voucher, andfun social eventsall year round. We love to celebrate our people!

What you should bring along

• Previous experience within hair care, body care, fragrance and home categories
• Immaculate personal presentation
• Multi-lingual advantageous, but not essential
• The ability to work in a fast-paced environment

Rosters to be Confirmed

Subject to change based on business needs

Heinemann Oceania is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.