Senior Sales Consultant - Hermes Boutique

Heinemann; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Annual leave

Training & events

Job summary

Heinemann Oceania in Sydney's International Airport seeks a Senior Sales Consultant for the Hermes Boutique. You will be the brand ambassador, delivering exceptional service and exceeding customer expectations in our luxury travel retail environment.

You should bring retail experience, immaculate presentation, and the ability to adapt to a fast-paced, multicultural setting. Multilingual skills are advantageous, with a passion for premium products and building lasting customer relationships.

Qualifications

• Experience in retail and driving sales in a luxury or premium brand environment.
• Ability to deliver exceptional customer service and communicate effectively.
• Multilingual abilities are advantageous in dealing with a diverse customer base.

Responsibilities

• Maximise sales opportunities and demonstrate customer excellence.
• Deliver high-quality customer service with enthusiasm and clear communication.
• Build rapport quickly to understand customer needs and provide tailored recommendations.
• Engage with customers from diverse cultures and backgrounds.
• Collaborate with team members to achieve personal and store goals.
• Maintain strong working relationships with store stakeholders.
• Uphold visual merchandising standards aligned with the Hermes brand.

Skills

Retail experience

Customer service

Multilingual advantageous

Luxury brand experience

Job description

About the job

As a Senior Sales Consultant of the Hermes Boutique, you will be an ambassador ensuring brand reputation and customer service excellence is exceeded within our duty-free stores, at the Sydney International Airport. Each of the 306 stores across 45 countries is a welcoming and unique “house of objects” that combines the identity of Hermes with the local culture, offering visitors an exceptional experience. You will be the driving force behind the performance ofaluxury store.

You willberesponsible for (but not limited to):

• Have previous experience in Retail, where you have maximized sales opportunities and demonstrated customer excellence
• Deliver exceptional customer service experience, being enthusiastic and a strong communicator
• Be able to build rapport with people quickly, taking time to listen and understand what they are looking for with the aim of providing recommendations that suit their needs
• Have the ability to understand and interact with people from various cultures simultaneously
• Be a team player that is committed to achieving personal and team goals
• Build strong working relationships with various stakeholders.
• Strengthening knowledge about product ranges and adhering to visual merchandising standards aligned to the brand.

What you should bring along

• Previous experience within retail
• Immaculate personal presentation
• Multi-lingual advantageous
• The ability to work in a fast-paced environment
• Previous experience working withluxury brands.
• The ability to work in a fast pacedand dynamicenvironment and have a willingness to react quickly to changing priorities.

What you will get:

• Exclusive Staff Discounts - Enjoy up to 20% off in-store and a massive 70% off during the Family & Friends Sales.
• Extra Paid Leave - Celebrate your milestones with an extra day of Annual Leave every anniversary, plus Marriage Leave, Purchased Leave, Paid Parental Leave, and Bereavement Leave.
• Rewards That Reflect Your Value - We offer competitive pay, annual salary reviews, and a performance-based bonus scheme torecognise your impact.
• Celebrate You- We shine a light on our team through Monthly Heinemann Hero Awards, a $25 Birthday Voucher, and fun social events all year round. We love to celebrate our people!
• Grow With Us - Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e-learning platforms.
• Make a Difference - Be part of something bigger through our Diversity, Equity, Inclusion & Belonging Program, and our commitment to Reconciliation.
• Wellbeing First - Access six free sessions with our Employee Assistance Program as an addition to your personal support system for navigating life’s ups and downs, both at work and at home.

For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries.

Heinemann Oceania is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.