IT Business Analyst

YDU JC Air Cond & Ref Inc.- Dubai; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Johnson Controls is seeking an experienced IT Business Analyst to join our Sydney team. You will act as a key link between business stakeholders and IT, translating needs into innovative technology solutions and driving process improvements across the organisation.

Ideal candidates will have 7+ years in business analysis, strong ERP experience (Pronto, iScala, Epicor), and capabilities in SQL data analysis, requirements gathering, and stakeholder management.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field.
• Minimum 7 years' experience in Business Analysis, Systems Analysis, or similar roles.
• Proven ability to gather requirements and translate complex business needs into practical technology solutions.
• Strong business process mapping, documentation, and stakeholder management skills.
• Experience working with ERP platforms and business processes (essential), including Pronto, iScala, Epicor; SQL data analysis.

Responsibilities

• Bridge business stakeholders and IT teams to translate requirements into tech solutions.
• Document business requirements and functional specifications.
• Lead discovery sessions, workshops, and interviews.
• Map current and future-state business processes and workflows.
• Support UAT and deployment of solutions; contribute to change management and training.

Skills

Requirements gathering

Process mapping

Stakeholder management

Agile delivery

SQL data analysis

ERP knowledge

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, Business

Tools

Pronto

iScala

Epicor

Power BI

Cognos

Job description

Shape the Future of Digital Transformation with Johnson Controls

At Johnson Controls, we're transforming the way buildings and businesses operate. As a global leader in smart, healthy, and sustainable solutions, we help organisations improve efficiency, enhance safety, optimise energy consumption, and reduce environmental impact across industries including healthcare, education, infrastructure, commercial real estate, manufacturing, and government. With more than 140 years of innovation and a presence in over 150 countries, Johnson Controls combines world-class technology with deep industry expertise to create smarter, safer, and more connected environments.

We're currently looking for an experienced IT Business Analyst to join our Sydney team and play a key role in driving business process improvement, digital transformation initiatives, and enterprise technology solutions across our organisation.

Why Join Johnson Controls?

This is an opportunity to join a globally recognised organisation where your ideas and expertise will directly contribute to business growth and innovation. You'll partner with business leaders, collaborate with global technology teams, and work on impactful projects that drive operational excellence.

About the Role

As an IT Business Analyst, you will act as a key link between business stakeholders and IT teams, helping translate business needs into innovative technology solutions. You will identify opportunities to improve processes, analyse business requirements, support project delivery, and ensure successful implementation of systems and business improvements that create measurable value. This role is ideal for a proactive and commercially minded Business Analyst who enjoys solving complex business challenges and driving continuous improvement.

Key Responsibilities

Business & IT Partnership

• Build strong relationships with business stakeholders and IT teams to align technology solutions with business objectives.
• Identify opportunities to improve business processes through technology and automation.
• Support business risk management, compliance, and audit remediation initiatives.
• Assist in defining and delivering strategic and tactical technology objectives.

Business Analysis & Solution Delivery

• Gather, analyse, and document business requirements and functional specifications.
• Conduct workshops, stakeholder interviews, and discovery sessions.
• Map current and future-state business processes and workflows.
• Analyse critical business data flows, systems, and operational requirements.
• Translate business capabilities into detailed functional requirements.
• Partner with technical teams to design, test, and implement business solutions.
• Support user acceptance testing (UAT) and solution deployment activities.
• Contribute to change management, communication, and training initiatives.

Operational & Governance Support

• Maintain solution documentation and relevant system information within ServiceNow and CMDB environments.
• Support business continuity and disaster recovery activities.
• Ensure adherence to IT governance processes and best practices.

About You

We're seeking a highly analytical and collaborative Business Analyst who can confidently engage with stakeholders, challenge existing processes, and deliver business-focused outcomes.

Essential Skills & Experience

• Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline.
• Minimum 7 years' experience in Business Analysis, Systems Analysis, or similar roles.
• Proven ability to gather requirements and translate complex business needs into practical technology solutions.
• Strong business process mapping, documentation, and stakeholder management skills.
• Experience working with ERP platforms and business processes (essential), including systems such as: Pronto iScala Epicor Experience using SQL and data analysis tools.
• Experience delivering projects in Agile and/or hybrid delivery environments.
• Strong understanding of project delivery methodologies.
• Exceptional communication, facilitation, and problem-solving skills.
• Desirable Experience with Business Intelligence and reporting platforms such as Power BI or Cognos.
• CBAP, PMP, or other relevant Business Analysis or Project Management certifications.
• Experience supporting enterprise transformation or system implementation projects.

Compliance Requirements

• Full Australian working rights
• Valid Australian driver's licence
• Ability to successfully complete a pre-employment medical assessment
• Satisfactory criminal history check
• Drug and alcohol screening clearance

Build Your Future with Johnson Controls

If you're an experienced Business Analyst looking for an opportunity to work on meaningful projects within a global organisation that values innovation, collaboration, and continuous improvement, we'd love to hear from you.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.