Sales Associates - Byron Bay

Akubra Hats; Byron Bay; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Staff discounts

Byron Bay location

Product training

Supportive team

Competitive hourly rate

Job summary

Akubra Hats in Byron Bay is seeking a casual retail team member to deliver personalised customer service and help customers find the perfect hat. You will maintain the store presentation and support daily operations, including sales and stock replenishment, while working closely with the team to meet sales targets.

Join a friendly, supportive team at a brand with a rich Australian heritage. Knowledge of Akubra history and craftsmanship is a plus, and weekend availability is expected.

Qualifications

• Experience in customer service or retail environments.
• Strong communication and interpersonal skills.
• Willingness to learn about Akubra history and craftsmanship.
• Ability to work a rotating casual roster, including weekends.

Responsibilities

• Deliver genuine, personalised customer service to every visitor.
• Assist customers in finding the ideal Akubra style and fit.
• Maintain an attractive store presentation reflecting brand standards.
• Support daily operations, including sales and stock replenishment.
• Collaborate with the team to meet sales targets and create a positive environment.
• Handle enquiries and concerns professionally with a solutions-focused approach.

Skills

Customer service

Retail experience

Communication

Teamwork

Flexibility

Job description

What you'll do

• Deliver genuine, personalised customer service, ensuring every customer feels welcome and valued.
• Help customers find their perfect Akubra, offering advice on styles, fit and care.
• Maintain a beautifully presented store, ensuring displays and merchandise reflect our brand standards.
• Support daily store operations, including sales transactions, stock replenishment and general housekeeping.
• Work collaboratively with your team to achieve sales targets and create a positive store environment.
• Handle customer enquiries and concerns with professionalism and a solutions-focused approach

What you'll bring

• A friendly, approachable personality and a genuine love for connecting with people.
• A passion for retail, fashion, lifestyle or Australian-made products.
• Strong communication skills and the confidence to engage with a diverse range of customers.
• A proactive attitude, attention to detail and willingness to get involved wherever needed.
• A genuine interest in learning about Akubra's products, history and craftsmanship.
• Flexibility to work a rotating casual roster, including weekends and peak holiday periods.
• Previous retail or customer service experience is highly regarded, but a great attitude and willingness to learn are just as important!

What's on offer

• The opportunity to represent one of Australia's most recognised and loved brands.
• Work in the heart of Byron Bay, surrounded by a vibrant coastal community.
• Comprehensive product training and the opportunity to learn about Akubra's history and craftsmanship.
• A friendly, supportive team environment where your contribution is valued.
• Competitive hourly rates and staff discounts.

If you love meeting new people, have an eye for style and would enjoy helping customers find a hat they'll treasure for years to come, we'd love to hear from you.

Please note, applicants must have valid Australian working rights.

Akubra is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.