Sales Assistant/ Office Admin

Australian Plastic Fabricators; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Australian Plastic Fabricators is seeking an enthusiastic and self-motivated individual to join our sales team at the Silverwater NSW office. The role focuses on delivering outstanding customer service, handling inquiries, quotations, and order processing to support production.

You will work in a fast-paced environment, coordinating with office and factory staff to maintain client satisfaction and contribute to ongoing business opportunities.

Qualifications

• Previous customer service/internal sales/admin experience is advantageous.
• Previous office administration and quotation experience would be highly regarded.
• Ability to multi-task and work effectively in a busy and fast paced environment.

Responsibilities

• Provide excellent professional customer service via inbound calls and emails.
• Keep customers informed and ensure expectations are met or exceeded.
• Engage with customers to understand needs and provide support and solutions.

Skills

Customer service

Internal sales

Admin experience

Quotations

Multi-tasking

Communication skills

Organization

Teamwork

Initiative

Job description

Australian Plastic Fabricators – Silverwater NSW

We are looking for an enthusiastic and self-motivated individual to join our sales team at Silverwater office

The key responsibility of this role include:

• Providing great professional customer service and responding to inbound telephone customer calls and emails queries.
• Ensure customers are kept informed and expectations are met and exceeded.
• Engaging with customers to understand their needs and requirements in a friendly & professional manner offering them support & solutions.
• Maintaining relationships with current and potential customers to ensure customer satisfaction and future business opportunities.
• Undertake admin duties ensuring you represent our brand to a high professional standard in dealings with our external clients, internal staff and office visitors.
• Assist the with quotations, estimation, invoicing and regular marketing.
• Entering & processing orders to be released to production.
• Provide support to other office and factory staff, sales consultants and management.
• Assist with procurement and stock control where required.
• Manage & maintain relevant database and timely update the information systems.
• As part of the team ensure all goods are supplied within acceptable time frames as requested by customers.
• Other duties as requested.

To succeed in this role you will ideally need,

• Previous customer service/internal sales/admin experience is advantageous.
• Previous office administration and quotation experience would be highly regarded
• Ability to multi-task and work effectively in a busy and fast paced environment.
• Exceptional written and verbal communication skills.
• High level of accuracy and attention to detail.
• Excellent organizational skills and ability to manage their time effectively without supervision.
• Proactive and enthusiastic attitude.
• Ability to work both independently with initiative, and as a team member.

Excellent remuneration offered in proportion to skills and experience.