Sales Assistant/Mobile Phone Technician

Allfone Tech Hub; Townsville City; On-site; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Allfone Tech Hub in Townsville’s Hermit Park store is hiring a hands-on Phone Repair Technician who blends device repairs with retail sales and customer service.

You’ll diagnose faults, perform repairs on iPhones and Samsung devices, test functionality, quote customers and guide them to suitable accessories and services while maintaining repair notes and meeting deadlines. This role requires reliability, independence and clear communication with customers and teammates.

Qualifications

• Hands-on phone repair experience with iPhones and Samsung devices.
• Previous sales experience with customer-facing roles.
• Strong customer service skills and ability to explain technical issues in simple terms.
• Attention to detail and thorough testing of repairs.
• Reliable, proactive with good communication and teamwork.

Responsibilities

• Diagnose and repair devices including screen, battery, back glass and small‑part replacements on iPhones, Samsung phones and other devices within your capabilities.
• Check repair quality with pre‑repair and post‑repair testing, document findings and identify any outstanding issues before a device is returned.
• Serve customers, answer enquiries, explain repair options, provide quotes and communicate realistic timeframes.
• Support sales by understanding customer needs and recommending suitable cases, screen protectors, charging accessories and repair services.
• Maintain accurate records of sales and repair progress; manage workload and communicate with management as needed.
• Organise repair jobs, keep track of outstanding work and maintain a safe, clean workspace while protecting customer privacy.

Skills

Phone repair

Sales experience

Customer service

Attention to detail

Independent worker

Job description

Phone Repair Technician — Sales & Customer Service

Allfone Tech Hub

Skilled in phone repairs? Confident with sales and serving customers? Join the Allfone Tech Hub team.

We’re looking for a reliable, experienced phone technician who takes pride in quality repairs and can deliver great service at the front counter. Repair skills, sales experience and the ability to confidently serve customers are essential for this role.

About Us

Allfone Tech Hub is a Townsville business providing mobile phone and tablet repairs, accessories and device support. We focus on quality workmanship, honest advice and helping customers find the right solution for their needs.

We’re looking for someone who shares that approach—someone who cares about getting repairs right, communicates clearly and treats customers and teammates with respect.

About the Role

This is a hands‑on position combining device repairs, retail sales and customer service at our Hermit Park store.

You’ll diagnose faults, complete repairs, test devices and keep customers informed. You’ll also serve customers, answer enquiries, recommend suitable accessories and services, and process sales.

You must be comfortable moving between the repair bench and the front counter, managing your workload and working independently when required. This is not a repair‑only position—providing helpful customer service and contributing to sales are important parts of the job.

Your Day-to-Day Responsibilities

• Diagnose and repair devices: Assess faults and carry out screen, battery, back glass and small‑part replacements on iPhones, Samsung phones and other devices within your capabilities.

• Check repair quality: Complete pre‑repair and post‑repair testing, document findings and identify any outstanding issues before a device is returned.

• Serve customers: Welcome customers, answer enquiries, explain repair options, provide quotes and communicate realistic timeframes.

• Support sales: Understand customers’ needs and recommend suitable cases, screen protectors, charging accessories and repair services.

• Maintain accurate records: Process sales and payments, keep repair notes up to date and communicate repair progress clearly.

• Manage your workload: Organise repair jobs, keep track of outstanding work and communicate with management when a repair needs further support.

• Care for the workplace: Maintain a safe, clean and organised workbench, handle customer devices carefully and respect customer privacy.

What We’re Looking For

You must have:

• Hands‑on phone repair experience, including confidence working on iPhones and Samsung devices.

• Previous sales experience, with the ability to identify customer needs and recommend appropriate products and services.

• Strong customer service skills, including confidently serving customers, handling enquiries and explaining technical issues in everyday language.

• Attention to detail and problem‑solving skills, with a commitment to thorough testing and quality workmanship.

• Reliability, initiative and good communication, including the ability to work independently, contribute to the team and follow store procedures.

Experience repairing tablets, working with other Android brands or carrying out more advanced diagnostics would be an advantage.

What Matters to Us

Quality and honesty

Take pride in your work, give accurate advice and be upfront when a repair needs further assessment.

Customer care

Listen to customers, explain their options clearly and recommend solutions that suit their needs.

Teamwork and respect

Communicate professionally with management and teammates, raise concerns constructively and help keep the store running smoothly.

Accountability

Arrive ready for your shifts, take responsibility for your work and follow through on commitments.

Employer Questions

• Do you currently have the right to work in Australia?

• How much experience do you have as a phone repair technician, and which devices and repairs can you confidently complete without supervision?

• Describe a difficult device fault you diagnosed. How did you identify the problem and check that the repair was successful?

• What retail sales experience do you have? Include any experience recommending accessories or services and working towards sales targets.

• Tell us about your customer service experience. What were you personally responsible for, and how have you handled an unhappy customer?

• How would you balance serving customers at the counter with completing repair jobs already in progress?

• Describe a role where you worked independently. How did you organise your workload and communicate issues to management?

• What checks do you carry out before and after a repair to protect the customer’s device and confirm it is working correctly?

• What is your expected hourly pay rate?

• What days and hours are you available to work, including any availability on weekends, evenings and public holidays, and when could you start?

A fully trained phone technician joining our team will receive a $3,000 sign‑on bonus. Terms and conditions apply.