Sales Assistant

Terika Pty Ltd; Coffs Harbour City Council; On-site; AUD 42,000 - 56,000; Full time

Job summary

Terika Pty Ltd in Coffs Harbour is seeking a Sales/Warehouse Assistant. This full-time role focuses on delivering excellent customer service, driving sales, and maintaining in-store presentation.

You will greet customers, process transactions, restock shelves, manage inventory, and support promotions while upholding store standards and health & safety guidelines.

Qualifications

• Previous experience in a retail or customer service environment (building industry)
• Excellent interpersonal and communication skills with the ability to engage diverse customers
• A friendly, approachable demeanour and genuine passion for helping customers
• Strong numeracy skills and competency with point-of-sale systems
• Ability to work effectively both independently and as part of a team
• Attention to detail and organisational skills to manage multiple tasks
• Flexibility to work varied shifts including weekends and public holidays as required
• A commitment to maintaining high standards of customer service and store presentation
• Reliability and punctuality

Responsibilities

• Greeting customers warmly and assisting them in finding products that meet their needs
• Processing transactions accurately and efficiently at the point of sale
• Maintaining product displays and ensuring the store is neat, organised and visually appealing
• Restocking shelves and managing inventory levels in your assigned areas
• Providing expert product knowledge and making recommendations to enhance customer satisfaction
• Handling customer enquiries and resolving issues professionally and promptly
• Supporting promotional activities and implementing store marketing initiatives
• Following cash handling procedures and maintaining till accountability
• Working collaboratively with team members to achieve store objectives and targets
• Adhering to company policies, health and safety regulations, and visual merchandising standards

Skills

Retail experience

Customer service

Teamwork

Tools

POS systems

Job description

We are seeking an enthusiastic and customer-focused Sales/Warehouse Assistant to join the team at Terika Pty Ltd in Coffs Harbour. This is a full-time position that plays a vital role in delivering exceptional customer service and driving sales across our retail environment. As a Sales Assistant, you will be the face of our business, interacting with customers and contributing to our store's success and growth targets.

What you'll be doing

• Greeting customers warmly and assisting them in finding products that meet their needs
• Processing transactions accurately and efficiently at the point of sale
• Maintaining product displays and ensuring the store is neat, organised and visually appealing
• Restocking shelves and managing inventory levels in your assigned areas
• Providing expert product knowledge and making recommendations to enhance customer satisfaction
• Handling customer enquiries and resolving issues professionally and promptly
• Supporting promotional activities and implementing store marketing initiatives
• Following cash handling procedures and maintaining till accountability
• Working collaboratively with team members to achieve store objectives and targets
• Adhering to company policies, health and safety regulations, and visual merchandising standards

What we're looking for

• Previous experience in a retail or customer service environment (building industry)
• Excellent interpersonal and communication skills with the ability to engage diverse customers
• A friendly, approachable demeanour and genuine passion for helping customers
• Strong numeracy skills and competency with point-of-sale systems
• Ability to work effectively both independently and as part of a team
• Attention to detail and organisational skills to manage multiple tasks
• Flexibility to work varied shifts including weekends and public holidays as required
• A commitment to maintaining high standards of customer service and store presentation
• Reliability and punctuality

What we offer

At Terika Pty Ltd, we value our team members and are committed to creating a positive and supportive work environment. We offer competitive remuneration, opportunities for ongoing professional development, and a collaborative workplace culture. We believe in recognising and rewarding the contributions of our staff. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

About us

Terika Pty Ltd is a distributor for Siniat Plasterboard products. We provide quality building products and exceptional service to our local customer base in Coffs Harbour. We pride ourselves on our customer service innovative retail practices, and commitment to supporting our team. With a strong presence in the Coffs Harbour area and surrounding areas, we continue to expand our offerings and enhance the shopping experience for our valued customers.