Sales and Service Support Coordinator

S&you Australia; Adelaide; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Mon-Fri role

Collaborative team environment

Meaningful impact for customers

Healthcare equipment provider

Job summary

S&you Australia is seeking a Sales & Service Support Coordinator in South Adelaide. This office-based role handles customer enquiries via email, phone, and on the shop floor, supporting service requests and product information to ensure prompt customer assistance.

You will engage with customers, carers and providers, maintaining records with a professional, empathetic approach while contributing to a trusted, Australian healthcare and assistive technology provider.

Qualifications

• Strong phone-based customer service skills.
• Excellent written and verbal English communication skills.
• Good computer literacy across email and administration systems.
• Professional and well-presented approach.
• Ability to stay calm and empathetic when assisting customers.

Responsibilities

• Respond to inbound customer enquiries via phone and email.
• Coordinate service requests, maintenance enquiries and equipment support.
• Provide timely updates and reassurance to customers regarding service and repair requirements.
• Support sales enquiries and assist customers with product information.
• Maintain accurate customer records and follow-up communications.
• Assist with showroom and shop floor activities when required.

Skills

Customer service

Communication

Organisational skills

Phone support

Tools

CRM software

Microsoft Office

Job description

$75,000 + Superannuation

Full-Time | Monday to Friday

What's on Offer

• Stable Monday to Friday role with no weekend work
• Supportive and collaborative team environment
• Opportunity to make a meaningful difference to customers' lives
• Work with a respected Australian healthcare and assistive technology provider

About our client

For over 40 years, our client has been a trusted provider of healthcare equipment and assistive technology across Australia. Supporting clients in the aged care, disability, community care and healthcare sectors, our client is committed to helping people maintain their independence and quality of life through reliable products, expert advice and outstanding customer service.

Due to continued growth, an opportunity has become available for a Sales & Service Support Coordinator to join the team in South Adelaide.

The Opportunity

If you love working with older people and people with disabilities and understand that that their livelihoods can be dramatically enhanced by having access to great healthcare products, then this role could be for you.

The job will be office based, and handling customer enquiries over email, phone and sometimes on the shop floor.

This is a varied customer service and sales support position that plays a critical role in ensuring customers receive prompt assistance and ongoing support with their healthcare equipment.

You will be the first point of contact for customers, carers, healthcare providers and organisations who rely on essential equipment such as wheelchairs, recliners, beds and other assistive technology products. Your ability to communicate clearly, provide reassurance and coordinate solutions will be key to your success.

Key Responsibilities

• Respond to inbound customer enquiries via phone and email
• Coordinate service requests, maintenance enquiries and equipment support
• Provide timely updates and reassurance to customers regarding service and repair requirements
• Support sales enquiries and assist customers with product information
• Maintain accurate customer records and follow-up communications
• Assist with showroom and shop floor activities when required

About You

To be successful in this role, you will bring:

• A positive, upbeat and engaging communication style
• Strong phone-based customer service skills
• Excellent written and verbal English communication skills
• A professional and well-presented approach
• The ability to remain calm and empathetic when dealing with customers requiring urgent assistance
• Good computer literacy and confidence working across email and administration systems

What We're Looking For

This role would suit someone who genuinely enjoys helping customers and takes pride in delivering a positive experience. The successful candidate will be able to reassure customers, build trust quickly and demonstrate a sense of urgency when coordinating support for equipment that may be critical to a customer's daily independence and wellbeing.