Sales and Customer Service Representative

Premier Pet & Bay Fish; Narangba; On-site; AUD 55,000 - 75,000; Full time

Job summary

Premier Pet & Bay Fish in Narangba, Queensland is seeking a Sales and Customer Service Representative to drive telephone sales and manage an existing retailer portfolio. You will actively create opportunities, nurture relationships, and work toward measurable sales targets.

You will spend much of your day on the phone, upselling, promoting products, and building long-term customer partnerships while ensuring accurate order processing and timely responses to inquiries.

Qualifications

• Experience in telesales, inside sales or account management is highly regarded.
• Experience in pet, aquarium, retail, wholesale or distribution industries is an advantage.
• Strong sales record and the right attitude are valued.

Responsibilities

• Proactively contacting customers by telephone to generate sales and grow existing accounts.
• Developing strong commercial relationships with customers and becoming a trusted contact.
• Identifying opportunities to increase customer spend and product ranging.
• Upselling and cross-selling across Premier Pet's product portfolio.
• Promoting new products, weekly specials and promotional campaigns.
• Following up quotations, enquiries and sales opportunities to convert into orders.
• Working towards and achieving sales targets and KPIs.
• Processing customer orders received by telephone, email and web.
• Responding to customer enquiries and providing product and account support.

Skills

Outbound calls

Sales relationships

Negotiation

CRM experience

Microsoft Office

Tools

CRM systems

Order-entry systems

Microsoft Office

Job description

Sales and Customer Service Representative

Sales and Customer Service Representative

Narangba Head Office | National Company | Growing Import & Distribution Business

Full-Time Position
Monday–Thursday: 8.00am–5.00pm
Friday: 8.00am–3.00pm

Premier Pet is a growing Australian importer and national distributor of live fish, aquarium products and pet care products. We supply an extensive range of leading brands and products to pet and aquarium retailers across Australia.

As our business continues to grow, we are looking for an enthusiastic and commercially driven Telephone Sales and Account Manager to join our sales team.

About the Role

This is a sales-focused telephone account management position for someone who enjoys talking to customers, building relationships, and, most importantly, winning business and growing sales.

Reporting to the Sales Manager, you will manage and develop relationships with an existing portfolio of pet and aquarium retailers while actively identifying opportunities to increase their spend with Premier Pet.

You will spend a significant amount of your day on the phone speaking with customers, generating sales, promoting products, and identifying opportunities. You will not simply be taking orders — you will be expected to create sales opportunities and turn them into results.

The role will suit someone who is naturally competitive, confident on the phone, and motivated by achieving targets.

Key Responsibilities

• Proactively contacting customers by telephone to generate sales and grow existing accounts
• Developing strong commercial relationships with customers and becoming a trusted point of contact
• Identifying opportunities to increase customer spend and product ranging
• Upselling and cross-selling across Premier Pet's extensive product portfolio
• Promoting new products, key ranges, weekly specials and promotional campaigns
• Re-engaging inactive and underperforming customers
• Following up quotations, enquiries and sales opportunities to convert them into orders
• Identifying customer needs and recommending products that provide the right solution
• Working towards and achieving agreed sales targets and KPIs
• Monitoring customer purchasing patterns and identifying opportunities for growthMaintaining regular contact with key accounts to maximise sales opportunities
• Building relationships with new customers and supporting new account development
• Processing customer orders received by telephone, email and web
• Responding to customer enquiries and providing product and account support
• Resolving customer issues, credits and complaints professionally and efficiently
• Maintaining accurate customer, pricing and sales information
• Completing general administration associated with customer accounts
• Working closely with the Sales Manager and wider team to achieve business and sales objectives

About You

You will be someone who:

• Enjoys making outbound calls and starting conversations
• Is confident asking for the sale and closing opportunities
• Is motivated by targets, KPIs and achieving measurable results
• Naturally looks for opportunities to sell more rather than simply processing orders
• Can build genuine relationships while maintaining a commercial focus
• Is persistent and comfortable following up opportunities
• Can identify customer needs and match them with the right products
• Is energetic, positive and enthusiastic
• Takes ownership of their accounts and follows things through
• Is comfortable working in a fast-paced environment
• Can work independently while contributing to a wider sales team
• Is organised and able to manage multiple customer accounts and priorities
• Communicates clearly and professionally by phone, email and in person
• Is willing to learn our products, brands and industry
• Has good computer skills and is comfortable using Microsoft Office, CRM and order-entry systems

Experience

Previous experience in telesales, inside sales, account management, or B2B sales will be highly regarded.

Experience in the pet, aquarium, retail, wholesale or distribution industries would be an advantage.

However, we are equally interested in candidates who can demonstrate a strong sales record, excellent telephone skills, and the right attitude.

What Will Make You Successful?

We are looking for someone who wants to sell.

This is not a passive account-management role where you simply wait for customers to place orders.

We want someone who will look at their customer portfolio and ask:

“Who can I call today, what can I sell them, and how can I grow this account?”

The successful candidate will have the energy, confidence, resilience, and commercial drive to consistently pursue opportunities and deliver results.

If you are motivated by sales, enjoy building customer relationships and take pride in hitting — and exceeding — targets, we want to hear from you.

Why Join Premier Pet?

• Join an established and growing Australian business
• Work with a broad range of products and leading brands
• Build relationships with customers across the Australian pet and aquarium industry
• Opportunity to develop your sales and account-management skills
• Work within a supportive and growing sales team
• Be part of a business where your sales results make a genuine difference