SaaS Customer Support Specialist (Level 1) – Remote-Ready

TeamViewer; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Onsite onboarding in Adelaide

Public transport access

Team events

Open door policy

Work From Abroad

Job summary

TeamViewer is seeking a Level 1 Customer Support Specialist in Adelaide to handle technical and account-related inquiries. You will troubleshoot issues, deliver empathetic service, and guide customers toward quick, effective resolutions in a fast-paced SaaS environment.

This role offers onsite onboarding, collaboration with Level 2 Support, Sales, and Retention teams, and opportunities to learn and grow within a dynamic, diverse team at TeamViewer.

Qualifications

• 2+ years in a customer-facing role, providing support over the phone and by email.
• Native-level English with strong written and verbal communication skills.
• Experience with at least two operating systems: Windows, Mac OS X, Linux, iOS, Android.
• Ability to explain technical concepts to customers with varying technical backgrounds.
• Strong analytical and problem-solving mindset.
• Ability to multitask and work in a fast-paced support environment.
• Ability to learn quickly and adapt to new or updated software and processes.

Responsibilities

• Provide technical and accounting support via phone, chat, and ticketing system.
• Identify customer needs and offer tailored solutions to improve business efficiency.
• Troubleshoot basic technical issues using diagnostic tools and available resources.
• Resolve customer issues at first contact where possible, ensuring timely and accurate outcomes.
• Escalate complex cases to Level 2 Support following defined processes.
• Communicate clearly and professionally with customers across all channels.
• Follow established processes, SLAs, and communication standards.
• Contribute to internal documentation and knowledge articles when needed.
• Collaborate closely with teammates, Level 2 Support, Sales and Retention team.

Skills

Customer support

English fluency

Technical explanation

Analytical thinking

Multitasking

Fast learner

Job description

TeamViewer is seeking a Level 1 Customer Support Specialist in Adelaide to handle technical and account-related inquiries. You will troubleshoot issues, deliver empathetic service, and guide customers toward quick, effective resolutions in a fast-paced SaaS environment.

This role offers onsite onboarding, collaboration with Level 2 Support, Sales, and Retention teams, and opportunities to learn and grow within a dynamic, diverse team at TeamViewer.